SHAQUANA EDELIN
Bowie
Summary
Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.
Overview
14
14
years of professional experience
Work History
Housekeeping Attendant
Mayflower Hotel
Washington
04.2019 - 03.2024
- Greeted guests and responded to queries, supplied guests with extra towels and toiletries when requested
- Changed bed linens, made beds, emptied and cleaned all waste receptacles
- Replaced used towels and other bathroom supplies and amenities, such as shampoo and soap
- Swept and mopped floors, vacuumed carpets, dusted and polished furniture, emptied trash containers and ashtrays
- Maintained hotel locker rooms lounges and back of house areas
Housekeeping Attendant
Homewood Suites
Washington
08.2017 - 04.2019
- Maintained the general cleanliness of all assigned work areas, returned vacant rooms to occupant-ready status
- Performed cleaning duties to keep hotel rooms in a clean and orderly manner including common areas and the preparation of vacant rooms, informed supervisor when supplies were low
- Made beds, replenished linens, cleaned bathrooms, and vacuumed halls, dusted and mopped surfaces
- Checked all vacant rooms daily to keep fresh, disposed of trash waste and other disposable material
- Maintained all equipment used in completion of housekeeping duties, stocked all supplies needed in every room
Housekeeping Attendant
Wyndham
Washington
03.2010 - 08.2017
- Cleaned units including sleeping quarters, kitchens, bathrooms and living rooms
- Maintained and adhered to housekeeping detail standards, cleaning, vacuuming, dusting, and sanitizing bathrooms, kitchens, and lobbies
- Observed precautions required to protect resort guests and guest property and reported damage, theft, and found articles to supervisors
- Maintained positive customer and associate relationships, responded appropriately to guest inquiries and concerns to ensure total guest satisfaction
- Handled guest issues to resolve and improve the guest experience and made service recovery recommendations
- Promoted teamwork and quality service through daily communications and coordination with other departments
Education
High School Diploma -
Crossland High School
Temple Hills, MD06.2002
Skills
- Room cleaning
- Supply restocking
- Equipment maintenance
- Waste disposal
- Guest relations
- Attention to detail
- Team collaboration
- Time management
- Problem solving
- Customer service
- Quality assurance
- Safety protocols
- Inventory management
- Conflict resolution
- Adaptability
- OSHA regulations compliance
- Restocking supplies
- Chemicals handling
- Guest room cleanliness
- Guest room inspections
- Confidentiality and discretion
- Equipment operation
- Dusting surfaces
- Window washing
- Guest issue resolution
- Cleaning bathrooms
- Maintenance reporting
- Linen replacement
- Turndown service
- Dusting furniture
- Vacuuming and sweeping
Timeline
Housekeeping Attendant
Mayflower Hotel
04.2019 - 03.2024
Housekeeping Attendant
Homewood Suites
08.2017 - 04.2019
Housekeeping Attendant
Wyndham
03.2010 - 08.2017
High School Diploma -
Crossland High School