SHAQUASIA RICHARDS
Baltimore
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
14
14
years of professional experience
Work History
City Carrier Assistant
USPS
Baltimore
05.2025 - 08.2025
- Delivered mail and packages to designated addresses efficiently.
- Sorted incoming and outgoing mail using established procedures.
- Maintained accurate records of deliveries and pickups daily.
Customer Returns Associate
Amazon
Lewisberry
05.2023 - 11.2024
- Collaborated with other departments in order to ensure efficient resolution of customer disputes.
- Utilized effective communication techniques to build trust with customers.
- Maintained up-to-date product knowledge through training sessions provided by the company.
- Evaluated every item, to make it unsellable or sellable.
- Swept station area
- Sanitized stations
Housekeeping Room Attendant
Hershey Lodge
Hershey
02.2023 - 10.2023
- Serviced rooms by making beds, dusting and vacuuming.
- Changed and replenished bed linens, towels, and guest amenities.
- Managed time efficiently to complete assigned duties within allotted time frames.
- Cleaned guest rooms to meet company and departmental standards.
- Responded promptly to special guest requests, delivering exceptional service and experience.
- Maintained a clean working environment by adhering to safety procedures and regulations.
PSE Clerk
Postal Office
Harrisburg
11.2021 - 08.2022
- Verified accuracy of incoming orders prior to shipment preparation.
- Prepared required paperwork for shipments in accordance with company standards.
- Conducted daily operations such as cash handling, balancing registers, stocking shelves and organizing inventory.
- Handled confidential customer information securely with utmost discretion.
- Processed incoming mail efficiently, accurately sorting packages according to established guidelines.
Medical Assistant
Jai Medical Center
Baltimore
11.2020 - 04.2021
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
Medical Assistant
Hamilton Health Center
Harrisburg
10.2017 - 03.2020
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Stocked supplies and instruments for examination rooms.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Scheduled appointments and maintained patient records.
Closing Cashier
Once Upon A Child
Harrisburg
01.2017 - 10.2017
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Balanced daily transactions with receipts and ensured accuracy of all paperwork.
- Maintained cleanliness of register area and stocked shelves with merchandise as needed.
- Assisted customers with locating items and answered any questions about products or services.
Closing Cashier
Hershey Park
Hershey
04.2011 - 05.2013
- Monitored the sales floor to ensure that all customers were serviced in a timely fashion.
- Processed credit card payments using point-of-sale systems.
- Provided helpful advice regarding product selection based on individual customer preferences.
- Restocked items on shelves quickly and carefully to meet customer demands.
- Conducted regular temperature checks on refrigerators and freezers to ensure quality control.
Education
Healthcare Administration -
Brightwood Career Institute
Harrisburg, PASkills
- Cash Management
- Manufacturing
- Medical Billing
- Inventory and supply management
- Mail sorting
- Package handling
Timeline
City Carrier Assistant
USPS
05.2025 - 08.2025
Customer Returns Associate
Amazon
05.2023 - 11.2024
Housekeeping Room Attendant
Hershey Lodge
02.2023 - 10.2023
PSE Clerk
Postal Office
11.2021 - 08.2022
Medical Assistant
Jai Medical Center
11.2020 - 04.2021
Medical Assistant
Hamilton Health Center
10.2017 - 03.2020
Closing Cashier
Once Upon A Child
01.2017 - 10.2017
Closing Cashier
Hershey Park
04.2011 - 05.2013
Healthcare Administration -
Brightwood Career Institute