SHAREKIA DICKENS
Oxon Hill
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with 5 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
National Certified Pharmacy Technician
MedMinder (Remote)
02.2024 - 09.2024
- Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
- Increased patient adherence rates by offering medication counseling services and providing educational materials on drug interactions and side effects.
- Contributed to pharmacy revenue growth by actively promoting available services and products, such as medication adherence programs or over-the-counter supplements.
- Supported effective communication between pharmacy staff and customers, addressing inquiries regarding medications and usage instructions.
Certified Pharmacy Technician
Healing Touch Pharmacy, ChPT
03.2023 - 10.2023
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Certified Pharmacy Technician
Community Walgreens - Specialty
03.2022 - 03.2023
- Asembia calls for our specialty patients
- Ring out patients
- Ensure that our patients are staying compliant with their medications
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Certified Pharmacy Technician
Harris Teeter Pharmacy
02.2019 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
Education
High School Diploma -
Crossland High School
Temple Hills, MD06.2010
Skills
- Prescription Filing
- Problem-Solving Skills
- Patient Confidentiality
- Managing Prescription Refills
- Cash Register Operations
- Team Collaboration
- Refill Requests
- Insurance Billing
- Proper Labeling
- Stocking Medications
- HIPAA Regulations
Certification
- CPhT - Certified Pharmacy Technician
Timeline
National Certified Pharmacy Technician
MedMinder (Remote)
02.2024 - 09.2024
Certified Pharmacy Technician
Healing Touch Pharmacy, ChPT
03.2023 - 10.2023
Certified Pharmacy Technician
Community Walgreens - Specialty
03.2022 - 03.2023
Certified Pharmacy Technician
Harris Teeter Pharmacy
02.2019 - 03.2022
High School Diploma -
Crossland High School
Similar Profiles
Louise AmrheinLouise Amrhein
Assembly Technician at MedMinderAssembly Technician at MedMinder
PRATHMESH TRIPATHIPRATHMESH TRIPATHI
Tutor at RemoteTutor at Remote
Apsara Khatri KarkiApsara Khatri Karki
Freelance Content Writer at RemoteFreelance Content Writer at Remote