Sharon Grimes
Dundalk
Summary
I am a dependable and highly motivated employee with a strong and professional work ethic and able to work effectively with minimal supervision.
Overview
25
25
years of professional experience
Work History
Department Supervisor
Strategic Factory
03.2021 - 04.2023
- supervise a team of warehouse associates, including assigning tasks, providing guidance, and monitoring proformance to insure productivity and quality standards are met
- plan and prioritize departmental activities to ensure efficient receiving, storage, shipment of goods
- coordinate with other departments to optimize work flow and resolve and operational issues
- oversee inventory management processes,including acurate tracking,cycle counting, and reconciling inventory records
- enforce quality control procedures and standerds to maintain the integrity of products during halding, storage, and shipping
- conduct regular inspections and implement corrective actions when necessary
- insure compliance with safty regulations with company policy
Secretary
andrews Affordable Auto Care
09.2010 - 01.2021
- Maintained organized filing system of paper and electronic documents.
- proccesing payments of customers, issue reciepts and reconcile cash drawer at end of each day
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Assisted with accounts receivable and accounts payable functions.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Utility Damage Estimator and Appraiser
UtiliQuest LLC
08.2006 - 08.2010
- Personally investigated utility damage claims to determine extent of damage.
- Documented onsite damage and conditions at various construction sites by taking meticulous notes and photographs.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Conducted inspections on damaged utilities and properties and generated accurate estimated costs for repair work.
- Managed heavy workload of ongoing cases thanks to strong organizational time management and good work ethics
- Demonstrated leadership by making improvements to work processes and helping to train others.
Cashier/waitress
Dave and Buster
11.2023 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems for their prizes at the winners circle and the restaurant.
- Worked the bar and restaurant serve drinks and food, refill beverages, and ensure timely delivery
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances every night
- Assisted in training new staff on register operations and customer interaction best practices.
- Monitored inventory levels at the winners circle and restocked all merchandise, ensuring stock availability for merchandise sales.
Manager
Hollywood movie theater
03.2003 - 06.2006
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional jobs and positions.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained adequate staffing to meet objectives within budget.
- maintained and completed weekly payroll and maintained weekly shift sceduling
Caterer
Furnace branch Inn
02.2001 - 03.2003
- Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes.
- Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Finalized banquet configurations by conducting thorough inspections with clients prior to event start.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Listened to negative and positive feedback from guests to improve customer service quality.
Education
High School Diploma -
Parkville Highschool
2600 Putty Hill Ave, Baltimore, MD 21234Skills
- Prioritization and Time Management
- Wide range of experience and great work ethic
- Appointment Scheduling
- Customer Service and assistance
- Mail Distribution
- File Management
- Work ethic and integrity
- Cash handling
- Point of sale operation
- Employee training
- Wise range of experience and grea
Timeline
Cashier/waitress
Dave and Buster
11.2023 - 08.2025
Department Supervisor
Strategic Factory
03.2021 - 04.2023
Secretary
andrews Affordable Auto Care
09.2010 - 01.2021
Utility Damage Estimator and Appraiser
UtiliQuest LLC
08.2006 - 08.2010
Manager
Hollywood movie theater
03.2003 - 06.2006
Caterer
Furnace branch Inn
02.2001 - 03.2003
High School Diploma -
Parkville Highschool