Sharon Nellis
Family
Glen Burnie
31
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Stay at Home Parent
15 Years 11 Months- Monitored children's activities to verify safety and wellbeing.
- Mentored children in life skills, preparing them for independence and future challenges.
- Implemented chore systems, encouraging teamwork and responsibility in children.
- Organized family events and outings, strengthening bonds through shared experiences.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Assisted in potty training and toilet hygiene.
- Clean the house.
- Packed lunches and snacks.
Caregiver
1 Year 8 Months- Monitored patient health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance clients' well-being.
- Administered medications according to prescribed schedules, ensuring adherence.
- Maintained a clean and organized environment, promoting hygiene standards.
- Documented daily activities and care provided to maintain accurate records.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided safe mobility support to help patients move around personal and public spaces.
Business Office Supervisor Dentistry
4 Years 6 Months- Supervised daily operations of business office to ensure efficiency and compliance with university policies.
- Developed and implemented process improvements to enhance workflow and reduce operational delays.
- Trained and mentored staff on office procedures, fostering a collaborative work environment.
- Managed budgetary tracking and reporting, ensuring accurate financial oversight for departmental expenditures.
- Oversaw scheduling of staff assignments, optimizing resource allocation for maximum productivity.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- X-rays.
- Appointment scheduling.
- Customer service.
Customer Service Representative
5 Years 10 Months- Resolved customer inquiries efficiently through various communication channels.
- Delivered exceptional service by actively listening and addressing client needs.
- Trained new team members on customer service protocols and company policies.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Managed escalated issues with a focus on resolution and customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma
Skills
Billing
Inventory
Organized
Friendly and respectful
Teamwork
Caring and responsible
Attention to detail
Time management
Teamwork and collaboration
Problem-solving
Timeline
Caregiver
Home Business
02.2024 - 10.2025Read More
Stay at Home Parent
Family
09.2010 - CurrentRead More
Business Office Supervisor Dentistry
University of Baltimore
06.2001 - 12.2005Read More
Customer Service Representative
Informed
06.1995 - 04.2001Read More
Glen Burnie High
High School Diploma
Read More