Sharon Sowers
Ms
Hagerstown,MD
Summary
Dynamic leader and adept communicator with proven expertise in customer service management and POS system proficiency. At Alex Gas Station, I spearheaded cashier training, enhancing team performance and sales through effective mentoring and promotion strategies. Excelled in maintaining high service levels, even during peak times, by adeptly managing staff and resources.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Enthusiastic Head Cashier with 20 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work History
Head Cashier
Alex Gas Station
Hagerstown, MD
03.2018 - 02.2025
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Cashier Stocker
Longmeadow Supermarket
Hagerstown, Maryland
04.2009 - 08.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Farmer and Merchant Bank
Hagerstown, MD
01.1994 - 06.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Smithsburg High
Smithsburg, MD 09.1972 - 06.1975
Skills
Customer service
POS system
Stock management
Sales promotion
Cash reconciliation
Drawer balancing
Customer service management
Timeline
Head Cashier
Alex Gas Station
03.2018 - 02.2025
Cashier Stocker
Longmeadow Supermarket
04.2009 - 08.2018
Customer Service Representative
Farmer and Merchant Bank
01.1994 - 06.2010
High School Diploma -
Smithsburg High
09.1972 - 06.1975
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