Sharon Johnson
Laurel,MD
Summary
Initiative-taking, self-starting accounting and collections professional with more than 25 years of experience in operational accounting functions.
Recognized for effectively managing and prioritizing multiple responsibilities, including collecting multi-million-dollar accounts.
An organized team leader builds positive rapport, inspires trust, and guides teams toward achieving organizational goals. A strong facilitator is adept at working cross-departmentally with co-management and top-level leadership—an excellent trainer and mentor.
A conscientious go-getter who is highly organized, dedicated, and committed to professionalism and good customer service.
Recognized as a “happy collector,” able to analyze and resolve discrepancies.
Skills and experience include:
Collections
Accounts Receivable
Budget Management
Grant Management
Contract Management
Accounts Payable
Procedure Compliance
Federal government, non-profit, and Fortune 500 experience.
Overview
15
15
years of professional experience
Work History
Team Lead Accounts Receivable Collections Associate
Great Minds, PBC
11.2019 - 11.2024
- Collected multi-million-dollar amounts from thousands of national school district accounts, including a special annual project with TEA (Texas Educational Agency), for 3 years from $18 -80 million dollars
- Communicated with customers for all past due accounts, ensuring the receipt of all invoices, purchase orders, and other documents pertaining to the backup of products to build cases for collections
- Strong troubleshooting and problem solving for distinct situations: Sales tax, short payments, returns, etc
- Follow up with all customers promptly
- Work in time, efficiently, and of acceptable quality while leading the accounting team in conducting complex projects
- Implemented the DNS (Do Not Sell/Credit Hold), process for delinquent accounts
- Initiated tracking and communicating with trouble accounts
Accounts Receivable/Collections Analyst
Editorial Projects in Education (EPE)
02.2017 - 08.2019
- Technically skilled accounts Receivable/Collections Analyst responsible for processing over1,000 thousand invoices per month
- Provided oversight of contractors and assisted senior management with documentation reviews and assessment of contract personnel
- Used a strong knowledge of accounts receivable, billing, and collection procedures and practices, to train the customer service team
- Oversaw the successful collection of over2 million dollars in past due invoices by building contracts and payment agreement relationships with past due customers
- Establish quantifiable and observable performance objectives program to identify customers with90 days past due invoices, set up a methodology to provide support regarding collection issues, credit requests client resolution of discrepancies, and write-offs
- Maintained commitment to collections setting a minimal percentage of 5% write-off goal annually, if any
- Initiated and implemented a DNS, “credit hold” process with the IT department to effectively identify past due accounts and to generate monthly statements to the Sales Team
- Used excellent analytical, verbal, and written communication skills with the ability to follow up on overdue accounts
Accounting Associate (Contractor)
SYSCO (South Florida)
10.2015 - 03.2016
- Assisted South Florida location Finance Manager with multiple auditing and contract-related operations including oversight of over 500 accounts of tests and metrics
- Accounts Payable and Accounts Receivables Demonstrated excellent work relationships with vendors by ensuring each team timely resolved issues and critical problems in real-time
- Maintained validity and accuracy of at least 10,000 credit invoices and transactions utilizing the company’s documentation procedures, and accounting and internal controls guidance
Lead AR Collections Specialist/Supervisor
FRONT OF THE HOUSE, INC.
08.2009 - 02.2014
- Demonstrated strong business-to-business collections and troubleshooting skills for two divisions of FOH, Inc., managing multi-million dollar amounts to increase the company’s revenue in a timely fashion and rewarded with bonuses
- Believe in building customer relationships with a happy and professional attitude
- Received special recognition for setting goals to diminish overdue collections by $3 million within 12 months
- Utilized excellent oral and written communication skills to resolve and identify program problems, and to obtain solutions
- Implemented the “Going Green” campaign, saving $1,500.00+ annually on postage and office supplies to streamline prior methods of sending out invoices and monthly statements to client base, and to expedite invoice delivery
- Managed teams of20-plus members to address critical concerns regarding financial statements, and provided commentary, variance explanations, ad hoc reports, and data analysis reports as needed
Education
Bachelor of Arts - business administration
Strayer University
Marlow Heights, MD06.2025
Skills
- Collections, Customer Service, Full-Cycle Accounting, Budget Management, Grant Management, Contract Management, Government Accounting, IRS Reporting, and Various Policies and Practices
- Salesforce, Sage, NAVISION, QuickBooks, Liberty Net Enterprise, and Financial Reporting
- Problem-solving
- Decision making
- Time management
- Team collaboration
- Organizational skills
- Flexible schedule
- Team motivation
- Conflict resolution
- Project management
- Team leadership
Accomplishments
- Collected multi-million-dollar amounts from thousands of national school district accounts, including a special annual project with TEA (Texas Educational Agency), for 3 years from $18 -80 million dollars
- Achieved revenue on aging reports through effective collections processes.
Timeline
Team Lead Accounts Receivable Collections Associate
Great Minds, PBC
11.2019 - 11.2024
Accounts Receivable/Collections Analyst
Editorial Projects in Education (EPE)
02.2017 - 08.2019
Accounting Associate (Contractor)
SYSCO (South Florida)
10.2015 - 03.2016
Lead AR Collections Specialist/Supervisor
FRONT OF THE HOUSE, INC.
08.2009 - 02.2014
Bachelor of Arts - business administration
Strayer University
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