Shateria Darby
Randallstown
Summary
Highly organized and compassionate administrative professional with experience in human services and healthcare environments. Skilled in client intake, documentation management, scheduling, and communication with interdisciplinary teams. Dedicated to supporting organizational goals and promoting client well-being through efficiency, empathy, and professionalism.
Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor
PT Solutions
06.2025 - Current
- Supervise front desk staff including training, scheduling, and performance evaluations.
- Ensure positive client interactions and resolve complaints promptly.
- Manage daily front office operations and maintain compliance with policies.
- Handle financial transactions including payment processing.
- Act as liaison between management and staff.
- Prepare operational and performance reports.
Senior Patient Service Specialist
Select Medical
08.2022 - 06.2025
- Managed patient and therapist scheduling.
- Verified insurance and processed authorizations.
- Sent Plans of Care and prepared closing reports.
- Maintained medical records and released documentation when requested.
- Collected copayments and maintained office inventory.
- Provided support to multiple clinic locations.
Nursing Assistant
John Hopkins Hospital (Intrastaff)
Baltimore
12.2017 - 12.2023
- Close Observer
- Assist with ADLS
- Vital signs
Administrative Front Desk Coordinator
Carroll Counseling Eldersburg
01.2022 - 12.2022
- Conducted new patient intakes and insurance verification.
- Collected copayments and coinsurance.
- Scheduled patients and managed physician schedules.
- Responded to calls, voicemails, and emails promptly.
- Maintained medical records and inventory.
Administrative/PRP Assistant
Prologue Inc.
05.2022 - 08.2022
- Assisted director with scheduling and documentation.
- Uploaded and filed documents.
- Assisted with CARF review preparation.
- Coordinated community meetings for PRP program.
Office Manager/Payroll
Way of Hope Inc.
07.2020 - 12.2021
- Performed data entry and reconciled timesheets.
- Distributed paychecks and payroll statements.
- Responded to vendor inquiries.
- Assisted with hiring and staff training.
- Ensured compliance with government regulations and office policies.
Caregiver/Medication Technician
Augsburg Assisted Living
Baltimore
11.2016 - 07.2021
- Assist with ADLS
- Light housekeeping
- Pass out medication
- Assist with meal prep
- Transporting and ambulating residents
Patient Care Technician
Northwest Hospital
Baltimore
12.2019 - 03.2020
- Phlebotomy
- Vital signs
- EKGs
- Bladder scans
- Postmortem care
- Glucose check
- Assist with ADLs
Phlebotomy
Quest Diagnostics
Baltimore, MD
02.2019 - 02.2019
- Training facility
- Obtain blood/ urine/ stool specimen
- Labeling specimen
- Entering data into computer
- Registering patient information
- Maintaining a clean environment
- Training facility
Receptionist
Team Care Nursing Inc.
08.2015 - 10.2018
- Meeting and greeting clients
- Answering and forwarding phone calls
- Organizing and filing paperwork
Nurse support Technician contract
GBMC Hospital
Baltimore
04.2018 - 05.2018
- Glucose checks
- EKGs
- Bladder scans
- CHG bath/ ADLs
- Vitals signs
Patient Care Technician
Howard County General Hospital
Columbia, MD
04.2016 - 05.2017
- Phlebotomy
- Perform Personal care duties
- Work On the special care unit
- Work with a Lot of tracheostomy patients
- Inserting Catheter/removal of catheter
- 12 lead EKG, Bladder Scanner
- Vitals signs
- Nasal Suctioning
- Fingerstick
- Postmortem care
Education
Bachelor of Human Services -
Southern New Hampshire University
Associate Degree - undefined
DeVry University
Coursework - Human Services
Howard Community College
Coursework - General Studies
CCBC Catonsville
Diploma - undefined
Woodlawn High School
Skills
- Administrative & Clerical Support
- Client Intake & Recordkeeping
- Scheduling & Coordination
- Documentation & Reporting
- Community Resource Referrals
- Effective Communication
- Microsoft office (Word, Excel, PowerPoint)
- Electronic Health Record Systems (Epic, Valant, Net Health, Therapy Source)
- Team Collaboration & Time Management
- Issue handling
- Shift scheduling
- Staff management
Timeline
Front Office Supervisor
PT Solutions
06.2025 - Current
Senior Patient Service Specialist
Select Medical
08.2022 - 06.2025
Administrative/PRP Assistant
Prologue Inc.
05.2022 - 08.2022
Administrative Front Desk Coordinator
Carroll Counseling Eldersburg
01.2022 - 12.2022
Office Manager/Payroll
Way of Hope Inc.
07.2020 - 12.2021
Patient Care Technician
Northwest Hospital
12.2019 - 03.2020
Phlebotomy
Quest Diagnostics
02.2019 - 02.2019
Nurse support Technician contract
GBMC Hospital
04.2018 - 05.2018
Nursing Assistant
John Hopkins Hospital (Intrastaff)
12.2017 - 12.2023
Caregiver/Medication Technician
Augsburg Assisted Living
11.2016 - 07.2021
Patient Care Technician
Howard County General Hospital
04.2016 - 05.2017
Receptionist
Team Care Nursing Inc.
08.2015 - 10.2018
Associate Degree - undefined
DeVry University
Coursework - Human Services
Howard Community College
Coursework - General Studies
CCBC Catonsville
Diploma - undefined
Woodlawn High School
Bachelor of Human Services -
Southern New Hampshire University