Shatiia Brock
Waldorf
Summary
To obtain a bartending position at bar/resturant where I can increase guest satisfaction utilizing years of restaurant experience, my outgoing personality, attention to detail, and commitment to workplace safety and cleanliness can contribute to the companies success.
Overview
5
5
years of professional experience
Work History
Bartender/ Server
Olive Garden Restaurant
01.2020 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Dave & Busters
04.2017 - 05.2019
- Restocking bar, keeping continued knowledge on drink recipes
- Enforcing legal drinking age/limits and guidelines
- Ensuring each guest have a fun dining and gaming experience
Bartender
Red lobster
12.2015 - 04.2017
- Ordering/Receiving/Counting inventory
- Answering busy telephone lines in a timely fashion
- Ensuring each guest enjoys their dining experience
Education
Certificate of Completion - Medical Billing
Prospect College
Washington, DC06.2016
Skills
- Certified Serve Safe Alcohol responsibility
- 7 years of bartending experience
- 10 years of great customer service experience
Timeline
Bartender/ Server
Olive Garden Restaurant
01.2020 - 08.2020
Bartender
Dave & Busters
04.2017 - 05.2019
Bartender
Red lobster
12.2015 - 04.2017
Certificate of Completion - Medical Billing
Prospect College
Similar Profiles
Natalie O'nealNatalie O'neal
Waitress at Olive Garden RestaurantWaitress at Olive Garden Restaurant
Thomas CastelanThomas Castelan
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Arlene TrinidadArlene Trinidad
Server/Bartender at Olive Garden RestaurantServer/Bartender at Olive Garden Restaurant
Cristian MunozCristian Munoz
Restaurant Manager at Olive Garden RestaurantRestaurant Manager at Olive Garden Restaurant
AVA A. VAN BURENAVA A. VAN BUREN
Volunteer - Feed the Needy Program at Emory United Methodist ChurchVolunteer - Feed the Needy Program at Emory United Methodist Church