Shauna Knight
Hagerstown
Summary
Resourceful and highly motivated professional with a proven track record in client-focused roles, design consulting, and residential life leadership. Skilled in effectively managing client relationship, providing innovative design solutions, and fostering a positive living environment for residents.
Overview
4
4
years of professional experience
Work History
Store Shift Supervisor
Horizon Goodwill Industries
06.2025 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and sales techniques.
- Managed inventory control processes, reducing stock discrepancies through meticulous monitoring.
- Implemented visual merchandising strategies to enhance product presentation and drive sales performance.
Debt Negotiator
DebtRx
10.2024 - 03.2025
- Prepared monthly reports summarizing progress made toward resolving debts for management review.
- Responded to many telephone calls and emails each day, answering questions, and collecting information about specific concerns.
- Communicated regularly with creditors via phone calls and emails regarding payment plans or settlement offers.
- Monitored accounts, updated records, and kept detailed notes of conversations and agreements.
Design Consultant
Wow Your Closet
06.2024 - 09.2024
- Developed innovative design concepts for a variety of clients.
- Collaborated with clients to identify design needs and develop creative solutions.
- Provided feedback on the functionality, usability, and aesthetics of existing products.
Resident Assistant
Capstone On-campus Management LLC
06.2023 - 05.2024
- Planned, coordinated, and implemented active and passive programs under the supervision of the Resident Director.
- Followed up on maintenance concerns, investigate damages, and write incident reports as necessary.
- Responded to emergencies and crisis situations promptly as they occur.
Community Assistant
Capstone On-campus management LLC
06.2022 - 05.2023
- Built community through greeting and welcoming residents
- Served as a liaison between students, faculty, staff and other members of the community.
- Managed keys, packages, and completed all assigned administrative tasks.
Resident Assistant
Academic Achievement Program, UMD
07.2022 - 08.2022
- Served as a mentor, advisor, and a referral source to residents.
- Participated in the planning and execution of events focused on helping students build community.
- Responded to emergency situations within the residence hall.
Cookie Crew
Insomnia Cookies
10.2021 - 06.2022
- Greeted customers upon arrival, and answered questions regarding menu items.
- Performed cashier duties
- Cleaned, Sanitized, and maintained the bakery
Education
Bachelor of Arts - Architecture
University of Maryland
05.2024
Minor - Real Estate Development
University of Maryland
05.2024
Associates Degree - Academic Achievement Program
University of Maryland
08-2021
Skills
- Dedicated work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Team leadership
- Negotiation and conflict resolution
- Design Strategy
- Computer Proficiency
- Reporting and documenting
Technical Skills
AutoCad, SketchUp, PhotoShop, InDesign, Revit, ClosetPro
Timeline
Store Shift Supervisor
Horizon Goodwill Industries
06.2025 - Current
Debt Negotiator
DebtRx
10.2024 - 03.2025
Design Consultant
Wow Your Closet
06.2024 - 09.2024
Resident Assistant
Capstone On-campus Management LLC
06.2023 - 05.2024
Resident Assistant
Academic Achievement Program, UMD
07.2022 - 08.2022
Community Assistant
Capstone On-campus management LLC
06.2022 - 05.2023
Cookie Crew
Insomnia Cookies
10.2021 - 06.2022
Minor - Real Estate Development
University of Maryland
Associates Degree - Academic Achievement Program
University of Maryland
Bachelor of Arts - Architecture
University of Maryland