Summary
Overview
Work History
Education
Skills
Websites
Technical Skills
Timeline
Generic

Shauna Knight

Hagerstown

Summary

Resourceful and highly motivated professional with a proven track record in client-focused roles, design consulting, and residential life leadership. Skilled in effectively managing client relationship, providing innovative design solutions, and fostering a positive living environment for residents.

Overview

4
4
years of professional experience

Work History

Store Shift Supervisor

Horizon Goodwill Industries
06.2025 - Current
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members on customer service best practices and sales techniques.
  • Managed inventory control processes, reducing stock discrepancies through meticulous monitoring.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales performance.

Debt Negotiator

DebtRx
10.2024 - 03.2025
  • Prepared monthly reports summarizing progress made toward resolving debts for management review.
  • Responded to many telephone calls and emails each day, answering questions, and collecting information about specific concerns.
  • Communicated regularly with creditors via phone calls and emails regarding payment plans or settlement offers.
  • Monitored accounts, updated records, and kept detailed notes of conversations and agreements.

Design Consultant

Wow Your Closet
06.2024 - 09.2024
  • Developed innovative design concepts for a variety of clients.
  • Collaborated with clients to identify design needs and develop creative solutions.
  • Provided feedback on the functionality, usability, and aesthetics of existing products.

Resident Assistant

Capstone On-campus Management LLC
06.2023 - 05.2024
  • Planned, coordinated, and implemented active and passive programs under the supervision of the Resident Director.
  • Followed up on maintenance concerns, investigate damages, and write incident reports as necessary.
  • Responded to emergencies and crisis situations promptly as they occur.

Community Assistant

Capstone On-campus management LLC
06.2022 - 05.2023
  • Built community through greeting and welcoming residents
  • Served as a liaison between students, faculty, staff and other members of the community.
  • Managed keys, packages, and completed all assigned administrative tasks.

Resident Assistant

Academic Achievement Program, UMD
07.2022 - 08.2022
  • Served as a mentor, advisor, and a referral source to residents.
  • Participated in the planning and execution of events focused on helping students build community.
  • Responded to emergency situations within the residence hall.

Cookie Crew

Insomnia Cookies
10.2021 - 06.2022
  • Greeted customers upon arrival, and answered questions regarding menu items.
  • Performed cashier duties
  • Cleaned, Sanitized, and maintained the bakery

Education

Bachelor of Arts - Architecture

University of Maryland
05.2024

Minor - Real Estate Development

University of Maryland
05.2024

Associates Degree - Academic Achievement Program

University of Maryland
08-2021

Skills

  • Dedicated work ethic
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Team leadership
  • Negotiation and conflict resolution
  • Design Strategy
  • Computer Proficiency
  • Reporting and documenting

Technical Skills

AutoCad,  SketchUp,  PhotoShop,   InDesign,  Revit, ClosetPro

Timeline

Store Shift Supervisor

Horizon Goodwill Industries
06.2025 - Current

Debt Negotiator

DebtRx
10.2024 - 03.2025

Design Consultant

Wow Your Closet
06.2024 - 09.2024

Resident Assistant

Capstone On-campus Management LLC
06.2023 - 05.2024

Resident Assistant

Academic Achievement Program, UMD
07.2022 - 08.2022

Community Assistant

Capstone On-campus management LLC
06.2022 - 05.2023

Cookie Crew

Insomnia Cookies
10.2021 - 06.2022

Minor - Real Estate Development

University of Maryland

Associates Degree - Academic Achievement Program

University of Maryland

Bachelor of Arts - Architecture

University of Maryland
Shauna Knight