Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Terhune-Cotter

Takoma Park

Summary

Dedicated professional with extensive experience in providing exceptional customer service and administrative support within the Montgomery County School System. Strong emphasis on collaboration and adaptability ensures effective team dynamics and seamless operations in fast-paced environments. Proficient in managing multi-line phone systems, scheduling, and fostering a welcoming atmosphere for clients and visitors. Committed to enhancing front desk efficiency and elevating client satisfaction through reliable and organized practices.

Overview

13
13
years of professional experience

Work History

Paraeducator

Roscoe Nix Elementary School
01.2024 - Current
  • Assists students with prepping and feeding during meals (breakfast, lunch and snack) I help with bathroom duties such as diaper changes and toilet training.
  • I help the teacher among with other paraeducators with leading morning activities and working individually with students to improve speech and reading skills. I ensure the kids are safe and happy during large group activities during recess, gym class and free play.
  • Assists kids with packing up and ensuring they get on the proper buses home. I perform all classroom set up and break down duties. From ensuring all the toys and tables are disinfected and put away.

Dog Walking and Animal Care
05.2012 - Current
  • Successfully operating a pet care business, providing high-quality services to a growing client base, including a wide range of services, including overnight care, and drop-in visits
  • Built strong relationships with over 50 regular clients in the Maryland and DC metro area through regular communication, personalized care plans, and a commitment to ensuring the well-being and happiness of their pets
  • Efficiently coordinated scheduling and logistics to accommodate multiple clients, ensuring timely and reliable service delivery for all pet care needs, including last-minute requests
  • Managed all aspects of business operations, including invoicing, budgeting, and record-keeping, ensuring efficient and profitable business management

Crew Member

Tropical Smoothie Cafe
09.2024 - 12.2024
  • Prepared quality finished products (e.g., sandwiches, salads, smoothie) per Tropical Smoothie recipe manual standards.
  • Complied with all health and safety standards for food, cleanliness and safety of shop; fulfill orders in an efficient and accurate manner.
  • Performed all tasks needed such as restocking food line, chips and cooler, working multiple stations, cleaning tables, counters, floors, bathrooms, kitchen and removing trash

Education

Bachelors in Science - Interdisciplinary Studies

West Chester University
West Chester, Pennsylvania
12-2023

Skills

  • Skilled in American Sign Language
  • Goal Oriented: Eager to challenge myself with new and complicated tasks in order to improve my expertise
  • Customer Relations: Able to communicate effectively with people in chaotic situations
  • A collaborative team player

Timeline

Crew Member

Tropical Smoothie Cafe
09.2024 - 12.2024

Paraeducator

Roscoe Nix Elementary School
01.2024 - Current

Dog Walking and Animal Care
05.2012 - Current

Bachelors in Science - Interdisciplinary Studies

West Chester University

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Shauna Terhune-Cotter