Shaunnita Dyson
Bryans Road
Summary
Over 10+ years in customer service, Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
FSE
Charles County Public school
La Plata
03.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Shift Supervisor
KFC Restaurant
Bryans Road
05.2022 - 04.2024
- Supervised daily operations to ensure smooth restaurant workflow.
- Trained and mentored new team members on service standards.
- Managed inventory levels to maintain stock availability and quality.
- Enforced health and safety regulations to provide a safe environment.
- Resolved customer complaints to enhance guest satisfaction experience.
- Conducted performance evaluations to support team development initiatives.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Maintained accurate records of daily transactions and deposits.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Monitored security and enforced loss prevention strategies during shift.
- Taught staff upselling techniques to meet revenue targets.
- Developed strategies for improving operational efficiency and customer service levels.
- Evaluated and performed equipment maintenance to support operational goals.
- Trained new employees on company policies and procedures.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
Mailing, shipping, receiving
CSM
La Plata
12.2019 - 01.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Thomas Stone High
Waldorf, MDSkills
- Customer service
- Inventory management
- Shift supervision
- Performance evaluation
- Cash handling/Bank deposits
Certification
- Serv Safe certification
Timeline
FSE
Charles County Public school
03.2024 - Current
Shift Supervisor
KFC Restaurant
05.2022 - 04.2024
Mailing, shipping, receiving
CSM
12.2019 - 01.2020
Thomas Stone High