Shawn Barbour
Baltimore
Summary
Dedicated Patient Access Associate known for exceptional customer relationship management and effective communication. Experienced in resolving patient concerns and coordinating insurance verification. Committed to enhancing service quality and operational efficiency in healthcare settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Registration Associate
Sinai Hospital of Baltimore
Baltimore
09.2022 - Current
- Verified patient demographics and insurance information for accuracy.
- Entered and updated patient information in electronic health record systems to maintain accurate records.
- Addressed patient inquiries about services and registration procedures to enhance patient experience.
- Trained new staff on registration protocols and software usage.
- Conducted follow-ups on incomplete registrations to ensure timely completion of required documentation.
Medical Practice Administrator
Sinai Hospital of Baltimore
Baltimore
07.2021 - 09.2022
- Coordinated patient appointments and follow-up procedures to improve patient satisfaction and service delivery.
- Managed daily operations of medical practice to optimize patient care and streamline processes.
- Supervised staff scheduling to maintain adequate coverage and support efficient workflow.
- Trained new employees on practice policies and operational procedures for consistency.
Patient Access Associate
Sinai Hospital of Baltimore
Baltimore
10.2015 - 07.2021
- Managed patient registration and ensured accurate data entry for medical records.
- Facilitated communication between patients and healthcare providers, ensuring timely resolution of inquiries.
- Coordinated insurance verification and eligibility checks, streamlining patient access to services.
- Resolved patient concerns promptly, improving service experience and patient satisfaction.
Cashier
Sinai Hospital of Baltimore
Baltimore
09.2000 - 10.2015
- Delivered excellent customer service and resolved inquiries to enhance customer satisfaction.
- Operated cash register and processed customer transactions to ensure smooth checkout experience.
- Trained new staff on cash handling procedures and customer interactions to improve team competency.
Education
High School Diploma -
Northwestern Senior High School
Baltimore, MD06-1999
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Patient advocacy
- Scheduling coordination
- Data accuracy
- Customer relationship management
Certification
- Medical Terminology Certificate
Timeline
Patient Registration Associate
Sinai Hospital of Baltimore
09.2022 - Current
Medical Practice Administrator
Sinai Hospital of Baltimore
07.2021 - 09.2022
Patient Access Associate
Sinai Hospital of Baltimore
10.2015 - 07.2021
Cashier
Sinai Hospital of Baltimore
09.2000 - 10.2015
High School Diploma -
Northwestern Senior High School