SHAWN COIRIN
Delmar
Summary
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Motivated Customer Service Representative leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions.
Overview
10
10
years of professional experience
Work History
Private Caregiver
Myself
10.2023 - Current
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
Private Caregiver
Myself
03.2022 - 10.2023
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted clients with daily living activities for improved quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
Customer Service Representative
Xactus
09.2020 - 03.2022
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Collaborated with colleagues and co-workers to deliver quality customer experience
Baker
Self Owned
01.2019 - 03.2020
- Prepared ingredients for each upcoming day's production schedule
- Used approved recipes and established methods to meet bakery specifications
- Cleaned and sterilized equipment daily after store closing
- Implemented project timelines and production schedules to better anticipate customer demands
- Enforced compliance with food handling and sanitation standards
- Met daily demand for fresh breads, cakes and pastries
Estimator and Designer
Accurate Upgrades
05.2017 - 01.2019
- Assisted with business development activities by preparing presentations covering detailed project estimates
- Assisted with overall project management by reviewing quotes and estimates
- Helped manage subcontractor relationships by communicating scheduling expectations
- Helped management plan, organize and schedule work by producing accurate estimates
Transportation
Dove Pointe
03.2015 - 05.2017
- Verified driver compliance with safety standards and road regulations and stepped in to correct deficiencies
- Transported Individuals from home to the Dove Pointe facility and returned them to their home
- Trained new hires in patient transport and safety
- Assisted in administrative duties for the transportation department
Education
Diploma -
Crisfield High School
Crisfield, MD06.1996
Skills
- Account updating
- Call management
- Record preparation
- Problem resolution
- Hospitality and accommodation
- Strong communication
- Information security
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Customer relationship management (CRM)
- Cost estimation
- Material takeoffs
- Estimate preparation
- Project estimation and bidding
- Vendor relationships
- Transportation equipment inspection
- Intermodal Transportation Knowledge
- Transportation scheduling
- Transportation and driving
Middle Initial
S
Timeline
Private Caregiver
Myself
10.2023 - Current
Private Caregiver
Myself
03.2022 - 10.2023
Customer Service Representative
Xactus
09.2020 - 03.2022
Baker
Self Owned
01.2019 - 03.2020
Estimator and Designer
Accurate Upgrades
05.2017 - 01.2019
Transportation
Dove Pointe
03.2015 - 05.2017
Diploma -
Crisfield High School
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