Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Colbert

Suitland

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Flexible hard worker ready to learn and contribute to team success.

I offer my time and patience as well as the need to want to learn more and add more to my skill set in order to increase volume in any setting or business.

I am an entrepreneurial type and will do my best to get things done as quickly and correctly as-well as efficiently possible while maintaining safe work practices whether it be work from home,office, or warehouse.

Overview

8
8
years of professional experience

Work History

CSA

Wawa
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Connected with customers by listening to concerns and answering questions.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Analyzed customer feedback to identify areas for improvement.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.

Online Store Manager

Shopify Dbso
10.2021 - Current
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Increased sales from various channels.
  • Actualized strategies to continuously improve customer service, company or brand visibility and product(s) provided.
  • Gained market share in new sales performance through aggressive team training.

YouTube Content Creator

Youtube
06.2019 - Current
  • Posted useful, creative and timely content on social media, blog and website.
  • Planned, produced and edited video projects to maximize engagement.
  • Monitored website and social media traffic.
  • Utilized editing and photography tools to enhance storytelling.
  • Edited photographs and produced graphic design artwork using Adobe PS and Sony Vegas.
  • Reviewed analytics reports measuring success of campaigns.
  • Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
  • Tackled issues with crew members and actors immediately to achieve quick and effective resolution while keeping projects on schedule.
  • Identified and approved equipment and elements required for productions.
  • Studied target audience and business offerings to devise effective call-to-action copy.

Forklift Operator

Pepsi Beverages
10.2022 - 03.2023
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Communicated with floor managers to determine merchandise placement.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].

Overnight Stocker

Lowes Home Improvment
10.2019 - 01.2020
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Assisted customers with product, promotion and policy information.
  • Checked shelves in department to determine replenishment needs.
  • Reviewed planograms and end cap placements to properly merchandise items.
  • Used GIS software to locate merchandise in inventory for shelf restocking.
  • Leveraged lift equipment to pull items from stock and add shelves and bins.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
  • Routed warehoused and incoming merchandise to proper store departments and locations.

Deliveries Associate

Home Depot
10.2017 - 10.2019
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Maintained accurate inventory of products and materials using Home depots Phone Tool.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Directed product loading and checked load balance to prevent on-road incidents.
  • Located and selected merchandise to verify against delivery sheet specifications.

Education

High School Diploma -

Westlake High School
Waldorf, MD
2017

Skills

  • Key account development
  • Compelling leadership skills
  • Profit and revenue-generating strategies
  • Multidisciplinary team leadership
  • Social media savvy
  • Rapport and relationship building
  • Promotional sales events
  • Market and competitive analysis
  • Service-driven sales
  • Sales tracking
  • Brand-building strategies
  • Picture Editing
  • Video Content Creation
  • Advanced in Typing
  • Schedule Building
  • Operating Machinery (WareHouse Equipment)
  • Building Online Stores
  • Youtube Ad Creation
  • Google Ad Creation
  • Online Store Designing
  • Goal oriented
  • Patience and tolerance
  • Strong work ethic
  • Cash handling
  • Customer consultation
  • Complaint resolution
  • Staff education and training
  • Customer service
  • Sales and upselling
  • Computer skills
  • Work prioritization
  • Relationship building
  • Problem resolution
  • Calm under pressure
  • Brand representation
  • Issue and complaint resolution
  • Data management
  • Product sales
  • Product knowledge
  • Sales expertise
  • Sales transactions
  • Order fulfillment

Timeline

CSA

Wawa
10.2023 - Current

Forklift Operator

Pepsi Beverages
10.2022 - 03.2023

Online Store Manager

Shopify Dbso
10.2021 - Current

Overnight Stocker

Lowes Home Improvment
10.2019 - 01.2020

YouTube Content Creator

Youtube
06.2019 - Current

Deliveries Associate

Home Depot
10.2017 - 10.2019

High School Diploma -

Westlake High School

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Shawn Colbert