SHAWN HINTON
Parkville
Summary
- Results-driven Lead Maintenance Technician with over four years of continuous experience managing the physical operations of the same multifamily property. Successfully navigated a management company transition, becoming the longest-tenured employee across both the maintenance and leasing teams. Promoted into leadership due to exceptional technical expertise, dependability, and a proven ability to lead by example. EPA Section 608 Universal Certified with comprehensive expertise spanning HVAC, electrical, plumbing, appliance repair, and large-scale apartment renovations. Skilled in optimizing work order workflows, managing inventory budgets, coordinating vendors, and training junior technicians. Committed to executing high-quality capital improvements, maintaining rigorous OSHA safety standards, and delivering top-tier resident satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Lead Maintenance Technician
Ross Companies
City
03.2025 - Current
- Promoted to Lead Maintenance Technician based on technical excellence, reliability, and property-wide operational knowledge.
- Operational Continuity: Served as the longest-tenured property employee across both maintenance and office staff, stabilizing operations and resident relations through a major management company transition.
- Workflow Optimization: Supervise daily maintenance operations, assigning and prioritizing service requests via Yardi software to maximize team productivity.
- Financial & Supply Control: Oversee the ordering of parts and maintenance supplies while managing the property's maintenance budget to reduce unnecessary overhead.
- Vendor Management: Schedule, coordinate, and oversee third-party contractors for specialized capital improvement projects and property upgrades.
- Team Development: Train and mentor junior maintenance technicians on diagnostic techniques, safety protocols, and company quality standards.
- Advanced Diagnostics: Troubleshoot, diagnose, and repair complex HVAC systems, electrical networks, commercial appliances, and main plumbing systems.
- Emergency Response: Manage the property's emergency on-call rotation schedule, responding to after-hours crises to mitigate property liability and damage.
Maintenance Technician
Aven Realty
City
08.2022 - 02.2025
- Executed comprehensive property maintenance and unit turns for occupied and vacant multifamily apartment homes.
- Turn Efficiency: Prepared vacant units for new residents by completing drywall installation, painting, carpentry, lock changes, and full appliance diagnostics ahead of strict occupancy deadlines.
- System Repairs: Handled routine HVAC diagnostics, electrical wiring troubleshooting, plumbing fixture replacements, and mechanical equipment upkeep.
- Preventive Upkeep: Maintained overall property curb appeal, conducted seasonal exterior upkeep (including snow removal), and assisted with major apartment renovations.
- Resident Satisfaction: Built strong community relationships by resolving resident work orders professionally, achieving high internal customer service ratings.
Education
Chesapeake High School
Baltimore, MDSkills
- Yardi
- ADP
- HVAC Systems
- Electrical
- Plumbing
- Appliance Repair
- Carpentry
- Painting
- Drywall
- Locksmithing
- Basic Welding
- Mechanical Tools
- Voltmeters
- HVAC Manifold Gauges
- Leak Detectors
- Power Tools
- Snow Removal Equipment
- HVAC troubleshooting
- Electrical diagnostics
- Parts inventory
- Workflow optimization
- Preventive maintenance
Certification
- EPA Section 608 Universal Certification
- HVAC Universal Technician Certification
Technical Skills And Tools
Yardi, ADP, HVAC Systems, Electrical, Plumbing, Appliance Repair, Carpentry, Painting, Drywall, Locksmithing, Basic Welding, Mechanical Tools, Voltmeters, HVAC Manifold Gauges, Leak Detectors, Power Tools, Snow Removal Equipment
Timeline
Lead Maintenance Technician
Ross Companies
03.2025 - Current
Maintenance Technician
Aven Realty
08.2022 - 02.2025
Chesapeake High School