Shawn Wood
Baltimore
Summary
Experienced with driving operational excellence and business strategy. Utilizes leadership skills and strategic planning to enhance organizational performance. Track record of fostering team collaboration and achieving impactful results.
Operating partner with proven track record in driving business growth and operational excellence. Skilled in strategic planning, financial management, and optimizing processes. Strong focus on team collaboration and delivering measurable results. Adaptable leader known for reliability and effective problem-solving in dynamic environments.
Overview
19
19
years of professional experience
Work History
Operating Partner
MISSION BBQ
09.2017 - Current
- Directs the daily operations of a multi-million-dollar store while managing staff of three salaried managers, three hourly managers and 32 hourly employees to deliver quality, cost-efficient products, and superior customer experiences.
- Oversees administrative activities, business functions, and financial reporting including P&L management, vendor affairs, accounts receivables, sales/inventory reconciliation, forecasting, budgets, and payroll, using key metrics to determine goal achievement, future business plans, and sales projections.
- Maximizes team contributions through high-quality staffing and talent development including targeted recruiting, comprehensive training, mentorship, multi-level assessments, performance management, advancement and corrective actions, and ongoing employee coaching.
- Upholds rigorous standards for safety, food storage and processing, and sanitation and infection control in full compliance with local, federal, and organizational policies and procedures.
- Acts as a two-way liaison for communication between direct reports and upper management, addressing personnel matters, evaluating, and updating work procedures, reviewing, and enforcing company policy standards, identifying methods for streamlining operations, and responding proactively to all concerns.
- Maintains an active leadership presence in the workplace and community, balancing organizational aims with both expert customer service and constructive employee motivation.
- KEY ACHIEVEMENTS
- Winner of the Great Culture Award 2022, 2023, 2024, 2025
- Leadership Excellence Award Winner 2025
- Developed two salary managers and two community ambassadors from hourly teammates
- One of 12 teammates on the Great People Task Force of over 4000 teammates that leads charge on improving our teammates experience
- Became a training store within 1 year of leadership
Trainer/Key Holder/Server/Bartender
Outback Steakhouse
08.2014 - 09.2017
- Multiple promotions
- FOH schedule (Servers, bartenders, takeaway, hosts, and bussers)
- Trained all new FOH positions in respected positions
- Offered multiple salary leadership positions
- KEY ACHIEVEMENTS
- Multiple Outbacker of the Month award winner
- Hourly manager
Trainer/Key Holder/Server/Bartender
Cheeseburger In Paradise
08.2006 - 08.2014
- Started as busser and was quickly promoted to server, trainer, bartender, and hourly manager
- Head Trainer
- Offered multiple salary leadership positions
- KEY ACHIEVEMENTS
- Multiple Employee of Month award winner
- Head trainer
Education
Bachelor’s degree - Communications
Salisbury University
Salisbury, MD05.2015
Skills
- Business strategy development
- Financial analysis and forecasting
- Budget management
- Inventory optimization techniques
- Human Resources & Wage Administration
- Performance evaluation
- Quality management
- Maintenance & Repair Management
- Customer & Employee Relations
- ServSafe food safety certification
- Public relations
Timeline
Operating Partner
MISSION BBQ
09.2017 - Current
Trainer/Key Holder/Server/Bartender
Outback Steakhouse
08.2014 - 09.2017
Trainer/Key Holder/Server/Bartender
Cheeseburger In Paradise
08.2006 - 08.2014
Bachelor’s degree - Communications
Salisbury University