Shawna Jones
Glen Burnie
Summary
Detail-oriented professional with over three years of experience in customer service, process management and adhering to safety and quality procedures. Skilled in handling high-volume tasks with accuracy and efficiency.
Overview
5
5
years of professional experience
Work History
Shift Leader
Rutabaga Juicery
09.2024 - Current
- Supervise and train new employees to follow operational and safety procedures accurately.
- Oversee cash handling procedures, ensuring accuracy and compliance with company policies.
- Monitor preparation in food and beverage for quality assurance.
Team Member
Rutabaga Juicery
02.2024 - Current
- Perform multiple tasks efficiently in a high-volume environment while maintaining attention to detail.
- Follow safety and sanitation protocols when handling food and beverages.
- Ensure proper handling and preparation of ingredients, maintaining consistency and quality standards.
- Maintain a clean, organized workspace to meet health and safety regulations.
Server
Eastport Kitchen
06.2022 - 09.2023
- Memorized and accurately processed over 50 menu items while maintaining efficiency in order fulfillment.
- Maintained a fast-paced workflow by prioritizing tasks and collaborating with team members.
- Followed proper food safety handling and hygiene protocols to ensure customer safety.
Team Member
Chick-fil-A
08.2020 - 02.2021
- Processed high-volume transactions while maintaining accuracy in order fulfillment.
- Followed company policies for handling customer interactions and resolving concerns professionally.
- Adhered to operational procedures for inventory management, cash handling, and safety protocols.
Education
Esthetics License -
Cortiva Institute
MD01-2024
High School Diploma -
Glen Burnie High School
MD01-2021
Skills
- Time Management
- Leadership & Collaboration
- Problem-Solving
- Quality Control
- Adaptability
- Organization
Timeline
Shift Leader
Rutabaga Juicery
09.2024 - Current
Team Member
Rutabaga Juicery
02.2024 - Current
Server
Eastport Kitchen
06.2022 - 09.2023
Team Member
Chick-fil-A
08.2020 - 02.2021
Esthetics License -
Cortiva Institute
High School Diploma -
Glen Burnie High School
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