Professional Summary
Overview
Work History
Education
Skills
Timeline

Shawna Speight

Macy’s
La Plata
3
years of professional experience

Customer-focused retail professional with over two years of experience delivering timely, accurate, and personable service. Proven ability to resolve customer concerns efficiently, boost satisfaction, and multitask effectively in fast-paced environments. A collaborative communicator eager to bring a strong work ethic and positive attitude to a new retail team.

Work History

Sales Associate

3 Years 2 Months
Macy’s | 05.2023 - Current
  • Store Operations: POS registers, inventory tracking, visual merchandising, and loss prevention
  • Sales and Marketing: Upselling and cross-selling, product demonstration, and promotional events.
  • Customer Relations: Conflict de-escalation, relationship building, and active listening.
  • Soft Skills: Time management, high-volume multitasking, adaptability, and team collaboration.

Customer Service

1 Year 6 Months
PetSmart | 02.2024 - 08.2025
  • Answered multi-line telephones while assisting customers with questions and concerns with cheerful customer service.
  • Maintained an accurate balance on a daily basis.
  • Conducted inventory and maintained stock of materials and goods.
  • Maintained clean work area while adhering to all safety guidelines.
  • Processed online orders, ensuring each order was processed accurately and in a timely fashion.

Education

- Health Information Management

College of Southern Maryland | 06-2026

High School Diploma

Penn Foster High School | 12-2023
Graduated

Skills

Customer service
Teamwork and collaboration
Time management
Listening skills
Outgoing personality
Problem-solving skills

Timeline

Customer Service

PetSmart
02.2024 - 08.2025Read More

Sales Associate

Macy’s
05.2023 - CurrentRead More

Penn Foster High School

High School Diploma
Read More

College of Southern Maryland

from Health Information Management
Read More
Shawna Speight