Shawne Simms
Brooklyn Park
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
I am certified in food service and Serv Safe
Overview
23
23
years of professional experience
1996
1996
years of post-secondary education
1
1
Certification
Work History
General Manager
Papa John's Pizza
Catonsville
07.2019 - Current
- Oversaw daily operations to ensure efficient restaurant performance.
- Managed staff schedules to optimize labor and service levels.
- Implemented training programs for new employees on company policies.
- Conducted regular staff meetings to communicate goals and updates.
- Developed marketing strategies to promote local store initiatives.
- Ensured compliance with health and safety regulations in the kitchen.
- Resolved customer complaints to uphold company service standards.
Center Manager
ACE Cash Express Inc.
Baltimore
02.2018 - 08.2019
- Managed daily operations of cash services and customer transactions.
- Trained and supervised staff to ensure compliance with company policies.
- Oversaw inventory management and maintained adequate supply levels.
General Manager
Burger King
Reisterstown
04.2002 - 01.2018
- Oversaw daily operations to ensure efficient restaurant performance.
- Managed staff schedules to optimize labor and service levels.
- Implemented training programs for new employees on company policies.
- Monitored inventory levels to maintain adequate stock for menu items.
- Developed marketing strategies to promote local store initiatives.
- Ensured compliance with health and safety regulations in the kitchen.
- Resolved customer complaints to uphold company service standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Catonsville High School
Catonsville, MDSkills
- Operations management
- Budgeting and forecasting
- Staff scheduling
- Health compliance
- Inventory control
- Marketing strategy development
- Customer service enhancement
- Team leadership
- Training and development
- Conflict resolution
- Effective communication
- Decision making
- Time management
- Staff development
Certification
- Serv Safe
- Food Safety Card
References
References available upon request.
Timeline
General Manager
Papa John's Pizza
07.2019 - Current
Center Manager
ACE Cash Express Inc.
02.2018 - 08.2019
General Manager
Burger King
04.2002 - 01.2018
Catonsville High School