Shawnice Meredith
Baltimore
Summary
Experienced Medical Assistant skilled in HIPAA compliance, medication administration, and patient care coordination. Committed to enhancing patient outcomes through efficient scheduling and mentoring junior staff.
Dynamic healthcare professional with a proven track record in clinical leadership and training development. Expertise in insurance verification, critical thinking, and fostering collaborative team environments to improve patient care and operational efficiency.
Overview
15
15
years of professional experience
Work History
Lead Certified Medical Assistant ll
University of Maryland, Baltimore
Baltimore
09.2024 - Current
- Coordinated patient care by scheduling appointments and managing follow-up visits to enhance patient outcomes.
- Monitored inventory levels and ordered supplies, ensuring operational efficiency and availability of necessary materials.
- Trained and mentored junior medical assistants, fostering a collaborative team environment and enhancing skill development.
- Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
- Follows communication protocols. Responds to customer questions/concerns/complaints and attempts resolution. Pursues service recovery when customers’ expectations have not been met.
- Gathers and documents brief history and chief complaint in the medical record. Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care. Act as a clinical resource for Medical Assistant 2
- Follows established practice workflows to facilitate efficiency and timely service to patients.
- Prepares patient for examination by the health care provider. Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/ or practice policy. Reports out of range values in vital signs and risk screening to the provider. Assists provider with procedures
- Performs routine clinical testing, including but not limited to obtaining blood and urine specimen, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs. Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.
- Provides pre-printed patient education /material as directed by the provider.
- Performs high-level disinfection of equipment instrument and environment per hospital and/ or practice procedure.
- Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.
- Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.
- Provides care appropriate to the patient populations(s) served. Assess data reflective of the patient's requirements relative to population-specific and age specific needs. Provides the care needed as described in the unit/area/department policies and procedures. Is aware of social drivers of health as they impact overall health of the patient and the community.
- Participate in medical assistant skill development and competency evaluation.
- Participates in practice-based process improvement efforts.
- Active participant in clinic huddles/staff meetings.
- Meets all competencies in medical assistant roles specific to the practice site. Works independently and serves as a resource for others. May precept new medical assistant and students within practice development
- Based on established competencies, administers select medications and injections under direct supervision of provider as per hospital and/ or practice policy. Assists in the vaccination programs, including giving injections and tracking data in an approved database.
- Assist with front desk operations with oversight to include but not limited to: patient check in and check out, scanning and filing, patient phone calls, and fee disclosures.
- Enhances the patient and family experience by informing of possible delays, as well as being aware of potential barriers to a positive patient experience and remediating or escalating using the chain of command
- Timely review of business communication, such as In Basket, email, and telecommunications
- Plays active role in compliance with regulatory and practice and/ or hospital policy requirements. Maintains a safe environment of care and reports safety concerns.
- Participates in personnel skill and competency development and training as requested by practice manager.
- Responsible for self-learning; attends educational offerings and in-services independently.
- Work as a preceptor, train new employees and do yearly evaluations.
- Performs other duties as assigned.
- Refills, prior authorization, staff messages, and patient messages.
Certified Medical Assistant ll
John Hopkins Hospital
Baltimore
01.2011 - 09.2024
- Friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins hospital.
- Maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety.
- Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the
- healthcare team.
- Collects patient information and assessment data.
- Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
- Report assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
- Obtains additional data from patient and significant other based on initial data collection.
- Performs chart review prior to clinic visit.
- Monitors patient status recognizing and reporting abnormal findings or changes in condition.
- Organizes patient care activities based on assessment.
- Confirms and clarifies written orders prior to implementation of delegated tasks.
- Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
- Assists providers in identified patient
- procedures/treatments/examinations (preparation, positioning, proactively problem-solves and identifies solutions to barriers to safety.
- Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance.
- Performs quality control for waived testing.
- Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
- Administers first aid, CPR, and maintains emergency equipment and supplies.
- Provides appropriate patient education, health information materials and community resource lists as directed, and maintains.
- Identifies patient’s need for additional information and refers to appropriate healthcare resources.
- In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
- Assists patients to exam room and prepares patients for treatment.
- Trained new staff members on office procedures and patient care protocols.
- Responded to patient inquiries promptly to enhance overall satisfaction and care experience.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Certified Medication Technician/ Certified Medical Assistant
Gaudenzia Treatment Center
Baltimore
04.2018 - 04.2022
- Working under a RN, taking medical histories, administering medicine, taking vital signs, call in medication and/ or refills as directed by physician.
- Maintain medical/health related forms and upload in the EHR.
- Conduct initial intake interviews on new admissions, collecting information such as demographic data, reported medical and mental health information.
- Referring documents and/or medication being responsible for responding to patients complaints reporting them to RN.
- Arranging appropriate appointments with health care providers to secure complete physical examinations, psychiatric appointments, required health screenings, and supplemental tests assist with coordination of referrals for crisis, emergency care, or urgent care as warranted.
- Providing assistance to patients with mental illnesses or developmental disabilities.
- Educated patients on medication purposes, side effects, and adherence strategies.
- Documented medication administration in electronic health records with precision and attention to detail.
- Ensured compliance with state regulations and facility policies regarding medication handling.
- Maintained a clean and organized medication storage area to facilitate easy access and safety.
- Assisted in developing training materials for new staff on medication administration best practices.
- Reviewed medication orders for accuracy and potential interactions, consulting with pharmacists as needed.
Education
New Spiritual Christian Academy
Baltimore, MDGED
Baltimore, MDSkills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- Critical thinking
- Medication administration
- Prior authorization
- Refills
- In baskets
- Training development
- First aid and CPR certification
Timeline
Lead Certified Medical Assistant ll
University of Maryland, Baltimore
09.2024 - Current
Certified Medication Technician/ Certified Medical Assistant
Gaudenzia Treatment Center
04.2018 - 04.2022
Certified Medical Assistant ll
John Hopkins Hospital
01.2011 - 09.2024
New Spiritual Christian Academy
GED