Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawnkia Harper

Baltimore

Summary

Dynamic Shift Leader with a proven track record of driving team performance and achieving operational goals through effective leadership. Skilled in training and developing staff while resolving operational challenges efficiently. Adept at aligning customer satisfaction with company objectives and employee engagement.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Amazon
Sparrows Point
01.2023 - Current
  • Supervised team members during daily operations and ensured compliance with safety protocols.
  • Coordinated shift schedules to optimize staffing and maintain operational efficiency.
  • Trained new employees on company policies, procedures, and equipment usage.
  • Managed inventory levels and reordered supplies to support uninterrupted workflow.
  • Conducted performance evaluations and provided constructive feedback to team members.
  • Resolved customer inquiries and complaints to enhance service quality.
  • Implemented process improvements to streamline operations and reduce downtime.
  • Led team meetings to communicate goals, updates, and best practices effectively.

Manager

The Donna Crawford Foundation
Baltimore
05.2018 - Current
  • Oversaw daily operations to align with organizational mission and goals.
  • Managed team schedules to ensure adequate staffing and resource allocation.
  • Developed training programs for staff to enhance service delivery and engagement.
  • Coordinated community outreach initiatives to promote awareness of foundation services.
  • Reviewed program proposals to assess alignment with foundation objectives and values.
  • Facilitated meetings with stakeholders to gather input on program effectiveness.
  • Implemented process improvements to streamline workflows and enhance productivity.
  • Mentored junior staff members, fostering professional development and teamwork skills.
  • Monitored staff performance and addressed issues.

Education

Business Administration And Management

Anne Arundel Community College
Arnold, MD

Skills

  • Project management
  • Team leadership
  • Customer service
  • Employee training
  • Performance evaluation
  • Data analysis
  • Inventory management
  • Process improvement
  • Safety
  • Communication skills
  • Negotiation
  • Continuous improvement
  • Business administration
  • Attendance oversight
  • Safety reviews
  • Sales monitoring

Timeline

Shift Supervisor

Amazon
01.2023 - Current

Manager

The Donna Crawford Foundation
05.2018 - Current

Business Administration And Management

Anne Arundel Community College

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Shawnkia Harper