SHAWNTIA J. FAUNTLEROY
Windsor Mill
Summary
Professional with proven ability to drive store performance and market growth. Skilled in strategic planning, inventory management, and sales analysis. Strong focus on team collaboration and achieving measurable results. Reliable, adaptable, and committed to excellence in customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Store Market Manager
LensCrafters
01.2023 - Current
- Provide training and coaching to the team leveraging Company provided programs
- Analyzes reporting to create and implement action plans to improve store KPIs, including: net promoter score, sales plan, customer count, labor, training saturation and exam growth, among others
- Attract and hired highly engaged team to ensure the store has the right people in the right place at the right time
- Fostered a positive work environment through team-building activities and open communication channels.
- Led team in achieving sales targets through effective merchandising and inventory management.
- Partners with Optometrists (in store and remote care) to elevate the customer and patient experience and drive store KPIs
Assistant Store Market Manager
LensCrafters
04.2021 - 01.2023
- Led daily operations to enhance customer experience and optimize store performance.
- Trained and mentored staff on best practices in merchandising and inventory management.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Store Manager
Things Remembered
11.2015 - 03.2021
- Responsible for achieving sales and other store financial goals. Including analyzing and understanding financial goals/reports and track both individual and store results.
- Interview, hire, and train sales staff according to Company guidelines (staff ranges between 3-15 individuals).
- Supervise sales teammates engaged in customer sales, engraving, inventory and reconciling cash and sales receipts.
- Responsible for daily store operations: engraving; performance of all register transactions; and equipment maintenance.
- Coordination of sales promotions and merchandise displays. Maintain a clean, visually appealing retail store.
- Create a retail store environment that ensures great customer service. Resolve all customer complaints.
- Responsible for daily balancing of cash, nightly bank deposits and ensuring teammates are in compliance.
General Manager
USA Discounters
04.2012 - 08.2015
- Recruited and trained upwards of 8 employees (sales, inventory and collections)
- Maintained profitability of multi-million dollar retail store location (budgets, payroll)
- Utilized POS system to facilitate customer purchases (furniture, electronics etc)
- Achieved store sales goals and milestones: Million Dollar Club seller (storewide and individually)
- Maintained inventory levels and loss prevention to company standards
- Exceeded company standards regarding customer and tech relations
- Oversaw in house collection activity on customer accounts
- Maintained showroom floor to company guidelines
Education
Bachelor’s Degree - Communication Studies
Towson University
Towson, MD05.2008
Skills
- Store operations
- Merchandising strategies
- Performance analysis
- Marketing initiatives
- Staff management
- Partnership development
Timeline
Store Market Manager
LensCrafters
01.2023 - Current
Assistant Store Market Manager
LensCrafters
04.2021 - 01.2023
Store Manager
Things Remembered
11.2015 - 03.2021
General Manager
USA Discounters
04.2012 - 08.2015
Bachelor’s Degree - Communication Studies
Towson University