Shawntierea Hines
Temple Hills
Summary
Results-driven professional with a focus on effective communication and adaptability. Demonstrated success in high-pressure environments, consistently achieving quality outcomes. Committed to supporting team objectives and enhancing organizational performance. Proven ability to learn quickly and respond to changing demands.
Overview
10
10
years of professional experience
Work History
Yard Coordinator
Target
Upper Marlboro
09.2022 - Current
- Coordinated with service providers to ensure timely delivery of supplies and materials.
- Supervised daily yard operations, enforcing safety protocols consistently.
- Delivered constructive feedback and positive reinforcement to enhance employee performance.
- Trained and monitored employees on daily tasks for improved operational efficiency.
- Streamlined departmental processes by identifying areas for improvement.
- Utilized software tools to optimize performance and workflow efficiency.
- Collaborated with cross-department teams to address organizational needs.
- Provided leadership and mentorship to newly hired employees on company programs.
Support Supervisor
Nordstrom Fulfilment
Upper Marlboro
09.2019 - 12.2023
- Motivated teams through collaboration and relationship building, exceeding productivity targets.
- Drove continuous improvement initiatives to enhance productivity and customer satisfaction.
- Cultivated a positive, proactive team-oriented culture across departments.
- Compiled clinical research data into audit reports for review by research teams.
- Addressed internal supply issues with innovative solutions to prevent delays.
- Monitored departmental activities to identify problems and report findings effectively.
- Coached staff in alignment with organizational policies to improve performance.
- Delivered ongoing training to sustain staff productivity and effectiveness.
Assistant Store Manager
Macy
Waldorf
09.2017 - 03.2020
- Coached sales associates on product specifications and selling techniques, boosting customer satisfaction ratings.
- Supported safety initiatives to ensure compliance across all teams.
- Modernized operational procedures, enhancing efficiency and profitability while controlling labor costs.
- Trained and mentored new employees to optimize team performance.
- Ensured adherence to company standards for operations and cleanliness in all areas.
- Motivated increased ticket sales through implementation of reward-based incentives.
Customer Support Manager
Safeway
Waldorf
11.2014 - 10.2016
- Recruited, trained, and supervised over 25 customer service representatives and cashiers.
- Managed front-end operations to ensure efficient and friendly transactions at checkout.
- Elevated guest satisfaction index within two years through targeted initiatives.
- Trained CSRs and managers in five struggling stores, leading to improved satisfaction and sales.
- Established customer service standards using recognized benchmarks for consistent quality.
- Monitored performance metrics to enhance service delivery and operational effectiveness.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04-2026
GED -
Lifelong Learning Center
Pomfret, MD05-2018
Skills
- Time management
- Leadership
- Root cause analysis
- Organizational development
- Strategic planning
- Inventory control
- Microsoft Windows proficiency
- Warehouse management systems
- Customer service excellence
References
References available upon request.
Timeline
Yard Coordinator
Target
09.2022 - Current
Support Supervisor
Nordstrom Fulfilment
09.2019 - 12.2023
Assistant Store Manager
Macy
09.2017 - 03.2020
Customer Support Manager
Safeway
11.2014 - 10.2016
Associate of Science - Business Administration
Southern New Hampshire University
GED -
Lifelong Learning Center