Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawny Darby

Columbia

Summary

Dynamic Patient Care Coordinator with a proven track record at Woodside Dental, excelling in appointment scheduling and patient relations. Leveraged critical thinking and organizational skills to enhance patient satisfaction and streamline operations, ensuring compliance with HIPAA regulations while managing sensitive information effectively. Committed to delivering exceptional care and improving patient experiences.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Woodside Dental
Columbia, MD
04.2024 - Current
  • Coordinated patient scheduling to optimize appointment flow and reduce wait times.
  • Communicated effectively with patients regarding treatment plans and insurance coverage options.
  • Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
  • Assisted in developing patient education materials to enhance understanding of procedures.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Medical Billing Assistant

Beloved Ones
California City, CA
02.2023 - 03.2024
  • Processed medical claims for accuracy and compliance with insurance regulations.
  • Coordinated communication between patients, healthcare providers, and insurance companies.
  • Resolved billing discrepancies by analyzing patient accounts and collaborating with team members.
  • Maintained updated knowledge of coding systems and billing software to enhance efficiency.

Supervising Facility Manager

Beloved Ones
California City, CA
06.2022 - 03.2023
  • Implemented safety protocols, enhancing workplace compliance and reducing incident rates.
  • Developed facility improvement plans, identifying areas for operational efficiency and cost savings.
  • Build relationships with residents. Over see education decisions, schedule appointments for health and dental
  • Supervise family visitation
  • Assist with court visits

Education

Associate of Science - Psychology

Antelope Valley College
Lancaster, CA
05.2019

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Patient relations
  • Attention to detail
  • Patient care coordination
  • Patient care
  • Verbal and written communication
  • Scheduling
  • Patient records management
  • Patient documentation
  • Patient registration

Timeline

Patient Care Coordinator

Woodside Dental
04.2024 - Current

Medical Billing Assistant

Beloved Ones
02.2023 - 03.2024

Supervising Facility Manager

Beloved Ones
06.2022 - 03.2023

Associate of Science - Psychology

Antelope Valley College
Shawny Darby