Shay Marquez
New Market
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Lowes Home Improvment
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Associate
Foodlion Grocery Store
09.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate Degree - Criminal Justice
Frederick Community College
Frederick, MD08-2026
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Professional Communication Skills
- Equipment Safety and Operation
- Problem Solving
- Product knowledge
- Customer engagement
- Friendly and outgoing
- Stocking and receiving
- Conflict resolution
- Calm demeanor
- Relationship building
- Policy and procedure adherence
Accomplishments
- Deans list [Spring 2025]
- 3.7 GPA
Timeline
Retail Sales Associate
Lowes Home Improvment
04.2024 - Current
Retail Sales Associate
Foodlion Grocery Store
09.2022 - 05.2023
Associate Degree - Criminal Justice
Frederick Community College
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