SHAYLA S. CHEEKS
Reisterstown,MD
Summary
Professional Scrum Master I (PSM I) certified healthcare professional with over 15 years of experience leading cross-functional teams, coordinating complex initiatives, facilitating stakeholder collaboration, and driving process improvements in healthcare and social services environments. Proven ability to manage competing priorities, remove operational barriers, ensure regulatory compliance, and support organizational change. Skilled in team facilitation, project coordination, continuous improvement, risk management, and communication across multidisciplinary teams. Seeking to leverage healthcare expertise and Agile principles in a Scrum Master role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Transitions Case Manager
Sinai Hospital
Baltimore, MD
01.2024 - Current
- Collaborate with multidisciplinary healthcare teams to develop and implement interventions for high-risk patient populations.
- Participate in the development and launch of a new care-transition program focused on reducing 30-day hospital readmissions.
- Coordinate stakeholders across departments to identify barriers and improve patient discharge outcomes.
- Facilitate communication among clinical teams, patients, and community partners to support successful transitions of care.
- Monitor patient needs, identify risks, and support continuous improvement initiatives designed to enhance program effectiveness.
- Contribute to process improvement efforts through data-driven decision making and collaborative problem-solving.
Director of Social Services
FutureCare Cherrywood
Reisterstown, MD
01.2019 - 01.2024
- Led interdisciplinary teams in coordinating services to support resident care, quality outcomes, and regulatory compliance.
- Facilitated collaboration among healthcare providers, residents, families, and external partners to achieve shared goals.
- Managed multiple concurrent priorities while ensuring timely completion of operational and regulatory requirements.
- Identified process improvement opportunities that enhanced resident services and care coordination.
- Supported organizational initiatives through effective communication, stakeholder engagement, and change management practices.
- Coordinated discharge planning activities involving cross-functional teams and external healthcare providers.
- Provided leadership and coaching to staff while promoting accountability and continuous improvement.
Parent Compliance Manager
WIN Family Services
Baltimore, MD
01.2016 - 01.2019
- Managed compliance processes and certification activities for foster and adoptive families across multiple locations.
- Coordinated training programs, onboarding activities, and stakeholder engagement initiatives.
- Oversaw certification workflows and ensured adherence to state regulatory requirements.
- Tracked compliance metrics, identified deficiencies, and implemented corrective action plans.
- Collaborated with internal teams and external stakeholders to improve service delivery and operational effectiveness.
- Led process coordination efforts that improved efficiency throughout the certification and home-study lifecycle.
- Communicated organizational goals, policies, and expectations to staff, clients, and families.
Education
Master of Arts - Human Services (Family and Marriage Therapy)
Liberty University
Lynchburg, Va12.2007
Bachelor of Science - Social Work
Shepherd University
Shepherdstown, WV12.2001
Skills
- Scrum Framework
- Agile Methodologies
- Sprint Planning Support
- Stakeholder Management
- Team Facilitation
- Cross-Functional Collaboration
- Continuous Improvement
- Process Optimization
- Change Management
- Risk & Issue Resolution
- Program Coordination
- Regulatory Compliance
- Healthcare Operations
- Conflict Resolution
- Coaching & Mentoring
- Requirements Gathering
- Jira (Foundational)
- Confluence (Foundational)
Certification
Professional Scrum Master I (PSM I)
ADDITIONAL QUALIFICATIONS
- Extensive healthcare operations experience
- Regulatory compliance and quality assurance expertise
- Strong facilitation and communication skills
- Experience leading multidisciplinary teams
- Program development and implementation
- Process improvement and organizational change initiatives
Timeline
Care Transitions Case Manager
Sinai Hospital
01.2024 - Current
Director of Social Services
FutureCare Cherrywood
01.2019 - 01.2024
Parent Compliance Manager
WIN Family Services
01.2016 - 01.2019
Master of Arts - Human Services (Family and Marriage Therapy)
Liberty University
Bachelor of Science - Social Work
Shepherd University