Shea Kelley
Ellicott City
Summary
Relevant Coursework: Python, Object Oriented Programming, Database and Design Modeling, Calculus(I,II), Information Organization
Overview
5
5
years of professional experience
Work History
Community Assistant
Greystar
01.2025 - Current
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Managed digital and physical office records and used software tools to track trends and report on metrics.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Led tours to highlight property features to prospective tenants and answer questions.
Sales Associate
PUIG
12.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Landscaper
Town Creek Pools & Landscape
01.2025 - Current
- Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
- Logged activities, maintenance issues and hours worked for supervisors.
- Worked at NSA buildings and coordinated with government officials.
- Completed prompt snow removal process during and after weather events.
Dock Hand
Tiki Lees Dock and Bar
06.2020 - Current
- Responded to customer requests efficiently and with knowledgeable assistance.
- Trained and mentored new employees on company procedures and safety protocols.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor of Science - Computer And Information Sciences
University of Maryland, College Park
College Park, MD05-2027
Skills
- Adaptability and flexibility
- Program development
- Analytical thinking
- Project management
- Excellent communication
- Active listening
- Emotional awareness
- Team collaboration
- Community outreach
Technical Skills
Languages: Python, Java, SQL, C
Developer Tools: Git, Github, VScode, Jupyter
Timeline
Community Assistant
Greystar
01.2025 - Current
Landscaper
Town Creek Pools & Landscape
01.2025 - Current
Sales Associate
PUIG
12.2023 - Current
Dock Hand
Tiki Lees Dock and Bar
06.2020 - Current
Bachelor of Science - Computer And Information Sciences
University of Maryland, College Park
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