Sheba Halliburton
Bowie,MD
Summary
With over 25 years of experience in a Fortune 500 company and prominent brands, I aim to leverage my expertise while embracing new challenges. My background in both the banking and hospitality sectors provides a unique blend of disciplines that enhances my leadership capabilities. I possess a strong drive and determination to achieve success across various organizations, consistently demonstrating my ability to thrive in diverse environments. As an experienced management professional, I prioritize team collaboration and results-oriented strategies, earning a reputation for reliability and adaptability. My skills in strategic planning, operations management, and creating productive work environments are complemented by my problem-solving abilities and effective communication, making me a highly valued leader in any setting.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Catering Director
Aladdin Food Management Services
09.2019 - Current
- Sales reached an impressive $2.7 million, reflecting an increase of $1.1 million more than the previous year, demonstrating the effectiveness of the strategies implemented to enhance market presence and customer engagement.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Supervised catering staff at all functions, to ensure exemplary service to guests.
- Established a loyal clientele base through exceptional communication skills, personalized attention to detail, and consistent delivery of outstanding catering experiences.
- Implemented creative marketing strategies to increase brand visibility within the local market, resulting in new leads and sustained growth.
- Contributed to the growth of the company by actively participating in industry events, trade shows and community outreach initiatives.
- Increased client satisfaction by creating and implementing innovative catering menus tailored to individual event requirements.
- Coordinated with event planners, decorators, and other vendors to ensure seamless execution of client vision from start to finish.
- Streamlined operations with meticulous planning and organization of logistics for large-scale events and corporate functions.
- Achieved high-levels of employee retention by fostering a positive work culture that prioritized teamwork, open communication channels and professional development opportunities.
- Developed customized proposals for prospective clients, showcasing the unique value proposition offered by our catering services.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Enhanced team performance by providing comprehensive training and mentoring in customer service, food safety, and presentation skills.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Conference Center Specialist
Sodexo
06.2011 - 12.2018
- Company Overview: Sodexo at Fannie Mae
- Manage 11 properties with 161 meeting rooms and outdoor sporting events
- Production Assistant - Cue speaker for next question location via confidence monitors
- Acknowledge inquiries for meeting and events via telephone and/or email within 2 hours
- Committed to the client's experience by taking ownership of the request and following proper procedures to provide the appropriate resolution
- Promote facilities and services
- Create event orders to ensure proper communication will all departments
- Work effectively with others in a team environment to accomplish goals and to identify and resolve problems
- Coordinate webcast, audio conferences, video conference and video recording
- Assist with set-up of meeting rooms
- Attend pre-con and post-con meetings
- Conduct monthly safety training
- Sodexo at Fannie Mae
Meeting Coordinator
Sodexo
11.2015 - 06.2017
- Coordinate all logistics for events to include, but not limited to, catering, technology, floor plans, staffing, vendors, etc
- Create catering event orders
- Manage conference room space
- Provide on-site assistance at events and oversee special events from start to completion
- Process client invoices for payment
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed detailed event reports, documenting all aspects of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Developed and distributed event surveys to gather feedback and assess event success.
- Provided exceptional customer service to attendees by promptly addressing inquiries or concerns related to the meeting programme or venue requirements.
- Evaluated post-event feedback, identifying areas for improvement to continuously enhance future events.
Relationship Banker
Capital One Financial Corp.
04.2009 - 06.2011
- Responsible for ensuring compliance of all federal policies and procedures effecting the day-to-day operations of the banking office
- Develop a relationship with consumers by selling consumer and small business products to new and existing customers using needs based selling
- Ensures all audit and security policies and procedures are followed in accordance with bank policy and federal regulations
- Recognize opportunities to enhance the customer's relationship with the Bank by proactively listening and asking appropriate questions to ensure customer's additional needs are uncovered and met
- Ensure compliance with bank policy by maintaining a minimum risk exposure and/or loss of revenue for the Bank
- Maintain job proficiency and certification
- Monitor, evaluates and present solutions to any potential banking office/customer issues
- Participate in community and/or CRA activities
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Analyzed customers' financial information to deliver personalized account guidance.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Achieved high levels of client acquisition through effective networking and referral strategies.
Customer Relations Representative
Capital One Financial Corp.
- Handle escalated calls from General Customer Service and Banking Branch
- Takes responsibility to ensure problems are fully resolved during the call
- Identify issues/request that require off phone activity and refer to our Case Advocacy Team
- Committed to the customer experience by taking ownership of the customer request and following proper procedures to provide the appropriate resolution
- Evaluate situations and use sound judgment in making decisions that require exceptions to policies and procedures when resolving complex customer situations
- Ensure compliance with bank policy by maintaining a minimum risk exposure and/or loss of revenue for the Bank
- Exhibits professional phone skills at all times, even in stressful interactions
- Recognize opportunities to enhance the customer's relationship with the Bank by proactively listening and asking appropriate questions to ensure customer's additional needs are uncovered and met
- Provides efficient and responsive service to customers by maintaining an acceptable level of productivity as measured by established metrics
Hospitality Sales Manager
Camelot of Upper Marlboro
10.2006 - 12.2007
- Develop and propose menus for clients ranging in size from 25 to 100 guests for special events
- Meet clients, conduct site tours and promote facilities and services
- Follow up and respond to leads and inquiries
- Create contracts and letters, as well as organize all other arrangements as they relate to the events
- Coordinate vender deliver and set-up
- Supervise and attend the overall set-up and implementation of events
- Attend weekly menu meeting to communicate with relevant departments and ensure proper servicing of account
- Audit, process and reconcile client billing inquiries and issues
Hospitality Sales Manager
The Hilton Washington
05.1999 - 11.2004
- Develop and propose menus for clients, including formal, themed and hospitality events ranging in size for 10 to 350 guests for both social and convention business
- Meet clients, conduct site tours and promote facilities and services
- Follow up and respond to leads and inquiries for one-day meetings and social events
- Handle affiliate meetings in conjunction with the main convention groups: White House Correspondents Dinner, 57th Annual Mardi Gras of Washington D.C., National Prayer Breakfast, Radio & TV Correspondents Gala
- Create Contracts and letters, as well as organize all other arrangements relate to social and corporate events
- Supervise and attend the overall set-up and implementation of events and meetings
- Coordinate vender deliver and set-up
- Attend weekly menu meeting to communicate with relevant departments to ensure proper servicing of events
- Audit, process and reconcile client billing inquiries and issues
Education
Information Technical Support -
Computer Learning Center
Laurel01.1999
Skills
- Microsoft 365
- Meeting Planner
- Delphi
- Caterease
- Statz
- Kronos
- Catertrax
- CORE
- Written and verbal communication
- Positive communication skills
- Professional relationship building
- Sales management
- Customized décor
- Catering supervision
- Event planning proficiency
Certification
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Catering Director
Aladdin Food Management Services
09.2019 - Current
Meeting Coordinator
Sodexo
11.2015 - 06.2017
Conference Center Specialist
Sodexo
06.2011 - 12.2018
Relationship Banker
Capital One Financial Corp.
04.2009 - 06.2011
Hospitality Sales Manager
Camelot of Upper Marlboro
10.2006 - 12.2007
Hospitality Sales Manager
The Hilton Washington
05.1999 - 11.2004
Customer Relations Representative
Capital One Financial Corp.
Information Technical Support -
Computer Learning Center
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