Overview
Work History
Education
Skills
Timeline
Generic

Sheena Bautista

Oxon Hill

Overview

3
3
years of professional experience

Work History

Medical Assistant

Annandale OBGYN
12.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Provided valuable insights on call center operations; helping managers make informed decisions regarding staffing requirements.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Medical Assistant

Southern Maryland Foot and Ankle
01.2024 - 08.2024
  • Fulfilled all Medical Assistant duties in a fast-paced clinic
  • Triaged patients, took vital signs, and assisted with every area of patient care
  • Assisted patients with walking, transfer, exam prep and all other needs
  • Received 95% positive reviews in post-visit patient surveys
  • Maintained HIPAA at all times
  • Assisted with creation of Risk Management Plan/Assessment
  • Identified and helped correct five areas of elevated risk
  • Conducted proper and concise HR documentation for all visits
  • Through strong grasp of EHR, maintained 22% less errors than average

Medical Receptionist

Medstar Shah
01.2023 - 12.2023
  • Greeted new patients, identified the purpose of visit and directed them to specific service according to their needs
  • Completed billing invoices, insurance forms, patient paperwork, and prescription authorizations and refills
  • Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers
  • Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA
  • Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace and ensure safety for everyone
  • Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours

Retail Sales Associate

Adidas
01.2022 - 12.2023
  • Operated cashier stand to help customers efficiently and processed reward card to benefit customers when appropriate
  • Mericilously Handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
  • Offered hands-on assistance to customer by assessing their needs and preferences
  • Proactivly assisted customers with questions and concerns
  • Managed cash register, communicated with customers and operated the sales floor and consistently exceeded sales and promotional goals
  • Helped customer both in person and over the phone
  • Maintained Cleanliness and observation of hygiene in the store

Education

High School Diploma -

Oxon Hill High School
Oxon Hill, MD
01.2023

Skills

  • Strong organizational skills
  • Time management skills
  • Exceptional communication skills
  • Interpersonal skills
  • Ability to work independently
  • Ability to work as part of a team
  • Detail-oriented
  • Ability to handle multiple tasks simultaneously
  • Fast Learner
  • POS Knowledge
  • Positive Attitude
  • Handling conflict
  • Excellence in customer service
  • Ability to keep composure
  • Cash management
  • Ability to work under pressure
  • Cash Register Transactions
  • Team Player
  • Eager to Learn
  • Multitasking
  • Customer Service Professionalism
  • Scheduling
  • Filing
  • Basic knowledge of spreadsheets
  • Medical Assistant
  • Medical Receptionist
  • Retail Sales Associate
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Patient-focused care
  • Data entry
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Call center support

Timeline

Medical Assistant

Annandale OBGYN
12.2024 - Current

Medical Assistant

Southern Maryland Foot and Ankle
01.2024 - 08.2024

Medical Receptionist

Medstar Shah
01.2023 - 12.2023

Retail Sales Associate

Adidas
01.2022 - 12.2023

High School Diploma -

Oxon Hill High School
Sheena Bautista