Sheena Bautista
Oxon Hill
Overview
3
3
years of professional experience
Work History
Medical Assistant
Annandale OBGYN
12.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided valuable insights on call center operations; helping managers make informed decisions regarding staffing requirements.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Southern Maryland Foot and Ankle
01.2024 - 08.2024
- Fulfilled all Medical Assistant duties in a fast-paced clinic
- Triaged patients, took vital signs, and assisted with every area of patient care
- Assisted patients with walking, transfer, exam prep and all other needs
- Received 95% positive reviews in post-visit patient surveys
- Maintained HIPAA at all times
- Assisted with creation of Risk Management Plan/Assessment
- Identified and helped correct five areas of elevated risk
- Conducted proper and concise HR documentation for all visits
- Through strong grasp of EHR, maintained 22% less errors than average
Medical Receptionist
Medstar Shah
01.2023 - 12.2023
- Greeted new patients, identified the purpose of visit and directed them to specific service according to their needs
- Completed billing invoices, insurance forms, patient paperwork, and prescription authorizations and refills
- Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers
- Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA
- Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace and ensure safety for everyone
- Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours
Retail Sales Associate
Adidas
01.2022 - 12.2023
- Operated cashier stand to help customers efficiently and processed reward card to benefit customers when appropriate
- Mericilously Handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Offered hands-on assistance to customer by assessing their needs and preferences
- Proactivly assisted customers with questions and concerns
- Managed cash register, communicated with customers and operated the sales floor and consistently exceeded sales and promotional goals
- Helped customer both in person and over the phone
- Maintained Cleanliness and observation of hygiene in the store
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD01.2023
Skills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Fast Learner
- POS Knowledge
- Positive Attitude
- Handling conflict
- Excellence in customer service
- Ability to keep composure
- Cash management
- Ability to work under pressure
- Cash Register Transactions
- Team Player
- Eager to Learn
- Multitasking
- Customer Service Professionalism
- Scheduling
- Filing
- Basic knowledge of spreadsheets
- Medical Assistant
- Medical Receptionist
- Retail Sales Associate
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- Call center support
Timeline
Medical Assistant
Annandale OBGYN
12.2024 - Current
Medical Assistant
Southern Maryland Foot and Ankle
01.2024 - 08.2024
Medical Receptionist
Medstar Shah
01.2023 - 12.2023
Retail Sales Associate
Adidas
01.2022 - 12.2023
High School Diploma -
Oxon Hill High School