Sheila Willing
LAPLATA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Senior Sales Associate
Erickson Senior Living
Springfield, VA
03.2023 - Current
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Contributed to team objectives in a fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions that meet customer needs.
Sales Counselor
Erickson Senior Living
Springfield Va
09.2006 - Current
- Developed personalized sales strategies to meet individual needs and preferences of potential clients.
- Guided prospective residents through community features and benefits, enhancing decision-making processes.
- Established strong relationships with families and residents, building trust and rapport for long-term satisfaction.
- Optimized company resources by effectively managing time-sensitive tasks while balancing other responsibilities.
- Demonstrated persistence and resilience in overcoming challenges, resulting in successful negotiation and closing of complex deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
No Degree - Psychology
Oakland Community College
Bloomfield Hills, MISkills
- Sales closing
- Strategic selling
- Objection handling
- Pipeline management
- Sales forecasting
- Client engagement
- Product knowledge
- Senior living industry background
- Relationship selling
- Team building
- Presentation skills
Accomplishments
Sales counselor of the year for Erickson Senior living in 2009
Manger of the year for Greenspring retirement community in 2013
Timeline
Senior Sales Associate
Erickson Senior Living
03.2023 - Current
Sales Counselor
Erickson Senior Living
09.2006 - Current
No Degree - Psychology
Oakland Community College