Shekeria Curry
Baltimore
Summary
Accomplished Operations Manager with a proven track record at Marriott International, Inc., enhancing operational efficiency and customer satisfaction. Skilled in strategic planning and team leadership, I significantly increased profit by streamlining operations and fostering cross-functional team collaboration. Expert in performance monitoring and loyalty cultivation, I excel in driving business growth and customer retention.
Overview
7
7
years of professional experience
Work History
Operations Manager
Marriott International, Inc.
02.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
Event Manager
Marriott International, Inc.
06.2022 - 02.2024
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Developed and distributed event surveys to gather feedback and assess event success.
- Monitored and controlled event expenditures to meet budgets.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented protocols and procedures to effectively manage planning process.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Developed detailed event reports, documenting all aspects of each event.
Assistant General Manager
Intermountain Management
09.2017 - 06.2022
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee evaluations, and contract details.
Education
Associate of Applied Science - Business Administration
Hinds Community College
Raymond, MSSkills
- Performance monitoring
- Loyalty cultivation
- Promotional advertising
- Team leadership and supervision
- Cross-functional teams leadership
- Records management
- Guest relations
- Customer service-driven
- Business growth
- Strategic planning skill
- Training and development background
- Customer retention
- Budget control
Accomplishments
- Nominated for the “Emerging Leader of the Year” Award in 2023 with Maryland Lodging Association.
- Achieved 45% YOY increase in ESS score in 2023 with resulted in a K Rating.
- Moved cleanliness scores by 6% YOY for 2024.
- Became Certified Brand Ambassador for Sheraton Inner Inner Harbor.
Timeline
Operations Manager
Marriott International, Inc.
02.2024 - Current
Event Manager
Marriott International, Inc.
06.2022 - 02.2024
Assistant General Manager
Intermountain Management
09.2017 - 06.2022
Associate of Applied Science - Business Administration
Hinds Community College
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