Shelby Cooper

U.S. Government Contractor | U.S. Department of State (Technology Division – Bureau of International Security and Nonproliferation)

● Spearheaded and delivered mission-critical project portfolios focused on SharePoint software application enhancements, collaborating effectively with senior Federal clients across ISN, PM, and ADS Bureaus.

● Led requirements gathering, development progress tracking, IPT meetings, testing, and deployment of applications in close partnership with government customers and cross-functional teams within the EX/TD Technology Division.

● Drove the adoption of Power BI/Power Apps interfaces for SharePoint Site applications, ensuring meticulous attention to detail and alignment between customer expectations and delivered solutions.

● Authored and revised Standard Operating Procedures for Development teams and mentored PMO team members on process improvements to enhance project efficiency.

● Served as a Licensed Esthetician at ULTA Beauty and Hand & Stone Massage and Facial Spa from 2016 to 2017:

o Conducted consultations with clients to assess their skincare needs, offering recommendations for professional products and services. Executed face-mapping, skincare treatments, hand therapies, hair removal procedures, makeup applications, and eyelash extensions.

o Employed product prescription sheets to recommend professional-grade products following skincare treatments. Developed a client base through referrals and promotional materials while strictly following company policies and procedures.

o Delivered exceptional skincare services such as facials, waxing, and hair removal, while also suggesting appropriate products and treatments in a supportive and rewarding atmosphere.

o Played a key role in the spa’s achievements by meeting sales targets, particularly in retail product sales. Ensured outstanding customer service and fostered a positive and tranquil spa experience.

● Served as Freelance/Independent Beauty Consultant/Contractor for various brands including Atomy, Mary Kay, and Avon from 2009 to 2024:

o Delivered skincare and makeup consultations and applications for both individual clients and bridal groups.

o Organized beauty demonstrations and conducted training seminars on skincare and product knowledge, achieving 100% of sales targets.

o Informed clients about makeup application precautions and recommended suitable daily skincare routines.

(Temporary Contractor) | Amtrak, Hire to Retire (Human Resources Office)

● Elicited, analyzed, and documented comprehensive requirements, including business/functional specifications, use cases, user stories, business rules, data dictionaries, and information processes to support various project phases.

● Facilitated process mapping sessions with subject matter experts to define current and future-state processes, developing traceability matrices, gap analyses, and roadmaps for process improvement.

● Coordinated User Acceptance Testing (UAT) activities, including data setup, environment preparation, scheduling, tester training, and end-user skill-building workshops.

● Developed organizational change management plans and managed JIRA artifacts, collaborating effectively with database developers and BI teams to ensure accurate execution of dashboard designs.

U.S. Government Contractor | U.S. Customs and Border Protection (Office of Trade)

● Provided specialized expertise in program acquisition management for the ACE 2.0 Program, overseeing various activities and missions across different program lifecycle phases.

● Developed high-level business requirements for the ACE 2.0 Integrated Product Teams (IPT) Charter, integrating Agile Development Framework principles to promote transparency for DHS programs.

● Conducted thorough reviews of management, administration, staffing, planning, and scheduling processes across multiple task orders, encompassing a diverse range of projects and programs.

● Partnered with government customers to prepare executive-level briefs, white papers, memos, agendas, baseline reviews, program management reviews, and other essential documentation.

U.S. Government Contractor |TSA (Transportation Security Administration) – (Acquisition Program Management Deployment and Logistics Division)

● Led business requirements planning and deployment management to ensure alignment between TSA program initiatives and project deliverables, maintaining compliance within the Acquisition Program Management Deployment and Logistics Division.

● Developed comprehensive requirement documentation, including business needs assessments, process diagrams, reporting structures, compliance factors, functional and non-functional requirements, and approval strategies.

● Coordinated high-level requirement sessions with diverse stakeholders, including government executives, vendors, subject matter experts, and end-users, to achieve consensus on project objectives.

● Provided oversight across multiple program portfolios as the central point of contact for requirements management execution, facilitating communication and alignment among stakeholders throughout the project lifecycle.