Shelby Tester
Finksburg
Summary
Results-driven deal processor with expertise in compliance management and document control. Committed to maintaining accurate records and delivering exceptional customer service throughout the transaction lifecycle.
Overview
19
19
years of professional experience
Work History
Deal Processor
Mileone Automotive
Towson
11.2021 - Current
- Processed vehicle deals and maintained accurate documentation throughout transaction lifecycle.
- Coordinated with sales team to expedite customer paperwork completion.
- Assisted in managing vehicle inventory and tracking units sold for reporting purposes.
- Utilized dealership management system for accurate data input and deal status tracking.
- Ensured compliance with dealership policies and legal regulations during processing tasks.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained daily transaction records and prepared comprehensive reports for management.
- Monitored system performance to identify potential issues or errors in data entry.
- Reviewed and verified customer information to ensure accuracy of the deals.
- Reconciled customer accounts regularly and provided detailed reports to management.
Title Clerk
Mileone Automotive
Towson
02.2013 - 11.2021
- Processed vehicle titles and registrations for timely transactions.
- Maintained accurate records of title documents and customer information.
- Coordinated with state agencies to ensure regulatory compliance and timely processing of titles.
- Assisted customers in understanding title transfer procedures and requirements.
- Reviewed title applications for completeness and accuracy before submission.
- Communicated with dealerships to resolve title discrepancies efficiently.
- Trained new staff on title processing procedures and best practices.
- Implemented streamlined workflows for title processing, enhancing transaction efficiency.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained up-to-date knowledge of DMV title regulations across states to ensure accurate processing of compliant paperwork.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to titling process.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified accuracy of title documents for completeness and correctness.
- Researched customer inquiries regarding title information.
- Entered lien information into the system.
- Maintained records of all transactions in a computer database.
- Prepared daily reports to document title activity and sales.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Evaluated documents to determine property ownership.
- Processed and maintained title files, implementing security measures to protect data.
- Supervised records clerks and title examiners, offering assistance when needed.
- Informed supervisor about potential delays and issues during title processing.
- Maintained regular communications with clients to discuss and resolve issues.
- Exchanged title-related information with realtors and lending personnel.
File Clerk
mileone automotive
Towson
09.2013 - 02.2014
- Organized and maintained files for automotive documents and service records.
- Processed incoming paperwork for accurate filing in system, ensuring compliance with document management standards.
- Collaborated with team members to streamline filing processes and improve efficiency.
- Monitored inventory of office supplies and requested restocks as needed.
- Ensured compliance with company policies regarding document retention and security.
- Trained new staff on filing procedures and office software usage.
- Organized and filed documents according to established procedures.
- Prepared labels for new files and folders as needed.
- Performed data entry tasks related to filing activities.
- Retrieved requested files from archives or other offsite locations.
- Handled confidential material with discretion, upholding company regulations for data security and privacy.
- Maintained comprehensive records of filing activities, tracking document locations and accessibility.
- Verified accuracy of filing information prior to indexing documents into the system.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Scanned and filed forms, reports, correspondence and receipts.
- Checked file inventory levels regularly and placed orders for necessary supplies.
- Destroyed outdated and protected information in digital and physical formats.
- Updated file indexes regularly to reflect changes in content or location of materials.
- Scanned documents into electronic database system for archiving purposes.
- Provided support during document imaging projects by preparing paper records for scanning.
- Answered inquiries regarding filed materials or their location within the system.
- Implemented a color-coded filing system to enhance efficiency and reduce retrieval time.
- Trained new staff on file management systems and best practices.
Cashier
Chick Fila A
Westminster
03.2007 - 08.2011
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the checkout area.
- Assisted customers with menu selections and inquiries.
- Handled cash, credit, and gift card transactions securely.
- Collaborated with team members to ensure smooth operations.
- Resolved customer complaints with patience and professionalism.
- Monitored inventory levels and restocked supplies as needed.
- Supported training of new cashiers on procedures and systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise regularly.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
Education
High School Diploma -
WESTMINSTER HIGH SCHOOL
WESTMINSTER06-2010
Some College (No Degree) - MEDICAL ASSITANT
FORTIS INSTITUTE
TOWSONSkills
- Deal processing
- Dealership systems
- Inventory tracking
- Compliance management
- Document management
- Data entry
- Workflow management
- Document control
- Customer service
- Problem solving
- Attention to detail
- Training support
Timeline
Deal Processor
Mileone Automotive
11.2021 - Current
File Clerk
mileone automotive
09.2013 - 02.2014
Title Clerk
Mileone Automotive
02.2013 - 11.2021
Cashier
Chick Fila A
03.2007 - 08.2011
High School Diploma -
WESTMINSTER HIGH SCHOOL
Some College (No Degree) - MEDICAL ASSITANT
FORTIS INSTITUTE