Shelley Almalel
SAINT LEONARD
Summary
Member service representative with extensive experience in complaint resolution and customer experience enhancement. Demonstrated ability to communicate effectively and collaborate with teams to foster positive interactions. Proven track record of delivering efficient service and improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Representative
Bj's Wholesale Club
California
08.2015 - 09.2017
- Processed cash transactions efficiently at checkout during peak hours to maintain smooth service.
- Maintained cleanliness and organization in service area to create a welcoming environment.
- Resolved member complaints promptly to ensure positive shopping experiences.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Greeted customers professionally to foster friendly interactions.
- Recommended additional products based on member needs and preferences to increase sales.
- Participated in team meetings to strategize customer service improvements.
- Supported colleagues during peak activity periods to ensure team success and customer satisfaction.
Deli/Bakery Production Worker
Food Lion
Prince Frederick
02.2013 - 04.2015
- Operated baking equipment to produce fresh bread and pastries daily.
- Monitored oven temperatures to ensure optimal baking conditions.
- Implemented quality control measures during production runs to maintain high standards.
- Trained new employees on proper baking techniques and safety procedures.
- Maintained cleanliness of workstations while adhering to safety protocols.
- Inspected products for defects, ensuring adherence to quality standards.
- Assisted with packaging, labeling, and displaying finished products.
- Managed inventory levels, restocking supplies as necessary.
Caregiver
Home Health Services
Saint Leonard
03.2011 - 02.2012
- Administered medications according to prescribed schedules and guidelines.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for clients to medical appointments and social events.
- Developed care plans tailored to individual client needs and preferences.
- Ensured a safe and clean environment for clients through regular housekeeping tasks.
- Collaborated with family members to maintain effective communication regarding care progress.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Receptionist
Commision On Human Relations
Tallahassee
05.2010 - 12.2011
- Greeted and assisted visitors, clients, and customers with professionalism and friendliness.
- Managed multi-line phone system, efficiently directing calls and providing information.
- Processed incoming mail daily by sorting, distributing, or forwarding as necessary.
- Organized files and maintained accurate records for efficient retrieval.
- Provided administrative support to departments through filing, photocopying, faxing, and scanning documents.
- Maintained reception area in a tidy and orderly manner to enhance visitor experience.
- Utilized office equipment, ensuring printers, copiers, and fax machines remained operational.
- Assisted customers with inquiries and directed them to appropriate locations.
Pricing Clerk
Pearce Administations
Florence
01.2009 - 11.2010
- Maintained accurate pricing records in company database systems to ensure data integrity.
- Reviewed and rectified pricing discrepancies, ensuring accuracy of records.
- Documented price changes for compliance audits, facilitating regulatory adherence.
- Created weekly and monthly reports for management, showcasing key pricing trends for informed decision-making.
- Verified pricing information, entering data into the system with precision.
- Reviewed contracts and agreements before approval, ensuring all terms were correct.
- Resolved customer complaints regarding billing errors or delays, enhancing customer satisfaction through accurate pricing.
- Reconciled invoices against orders placed, confirming accuracy in billing procedures.
Education
Some College (No Degree) - Accounting/Business
Germanna Community College
Locust Dale, VASkills
- Cash handling and customer service
- Inventory management and complaint resolution
- Cross-selling techniques
- Data entry and record keeping
- Multi-line phone management
- Communication skills
- Team collaboration
- Problem solving and issue resolution
- Training support
- Time management and workflow optimization
- Payment processing and financial transactions
- Document processing and records management
- Healthcare knowledge
- Account reconciliation
- Database maintenance
- Customer support and product recommendations
- Call documentation and member correspondence
- Goal setting
- Data confidentiality
- Process improvement and active listening
CNA Certificate
Heritage Hall Nursing Home, King George, VA 1995
Certification
- Medical Administration Assistant/Coding, College of Southern Maryland, La Plata, MD, 1998
Timeline
Member Service Representative
Bj's Wholesale Club
08.2015 - 09.2017
Deli/Bakery Production Worker
Food Lion
02.2013 - 04.2015
Caregiver
Home Health Services
03.2011 - 02.2012
Receptionist
Commision On Human Relations
05.2010 - 12.2011
Pricing Clerk
Pearce Administations
01.2009 - 11.2010
Some College (No Degree) - Accounting/Business
Germanna Community College