Shemar Antonio Winston
Baltimore
Summary
Achieved high customer satisfaction by efficiently managing cash transactions and restocking inventory. Maintained a pristine and organized work area, contributing to a positive shopping atmosphere. Utilized strong listening skills to accurately assess and fulfill customer requests.
Overview
4
4
years of professional experience
Work History
cashier/stocker/returner
Dollar tree associates
04.2022 - 08.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized checkout area to enhance customer experience and streamline operations.
- Assisted customers with product inquiries, ensuring satisfaction and fostering repeat business.
- Handled cash management tasks, including balancing registers at shift end.
Host
TGI Fridays
06.2019 - 10.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing seating arrangements during peak hours.
- Collaborated with kitchen staff to communicate guest needs and special requests.
- Provided menu recommendations, enhancing guest dining experience through product knowledge.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Handled guest inquiries and complaints professionally, ensuring customer satisfaction.
- Trained new hosts on operational procedures and guest service standards.
Host
Outback Steakhouse
07.2020 - 2023
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Basement clean-outs/Cement layer
Personally Employed
06.2024 - 2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma - High School Diploma
Tall Oaks Vocational High School
Bowie, MD05.2020
Skills
- Mastered new tools and methodologies promptly, contributing to project success and innovation
- Guided learners through practical exercises to reinforce theoretical concepts and improve understanding
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
- Exhibited advanced communication abilities, fostering clarity and understanding in diverse professional settings
Timeline
Basement clean-outs/Cement layer
Personally Employed
06.2024 - 2025
cashier/stocker/returner
Dollar tree associates
04.2022 - 08.2023
Host
Outback Steakhouse
07.2020 - 2023
Host
TGI Fridays
06.2019 - 10.2021
High School Diploma - High School Diploma
Tall Oaks Vocational High School