Shemeka Hicks
Baltimore
Summary
Dynamic and results-oriented professional with extensive experience in training and mentoring at FedEx:Ground, ensuring high employee retention through effective coaching. Skilled in warehouse navigation and fostering positive team environments, demonstrated proficiency in order picking enhances operational efficiency. Excelled in patient care at Johns Hopkins, showcasing strong communication and patient mobility support.
Logistics professional with comprehensive experience in training and operational management. Proven ability to streamline processes and enhance team performance through effective training programs. Known for fostering collaborative environments and adapting to changing demands to achieve optimal results. Key skills include leadership, communication, and process optimization.
Overview
11
11
years of professional experience
Work History
Package Handler Trainer
FedEx:Ground
10.2018 - 04.2023
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
Nurse Assistant
Johns Hopkins Health System
07.2012 - 02.2020
- Monitored and recorded patients' vital signs, including temperature, pulse, and respiration.
- Communicated effectively with healthcare team to report changes in patient conditions.
- Demonstrated proficiency in using mobility aids, ensuring patient safety during transfers.
- Utilized blood pressure monitors to accurately measure and record vital signs for patients.
- Operated electronic health record (EHR) systems to update patient information and track care plans.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
Order Fulfillment Associate
Amazon
03.2016 - 11.2017
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Education
No Degree - Nursing
Baltimore City Community College
Skills
- Warehouse navigation
- Loading and unloading
- Order picking
- Patient Care
- Trainer
- Multi Tasker
Timeline
Package Handler Trainer
FedEx:Ground
10.2018 - 04.2023
Order Fulfillment Associate
Amazon
03.2016 - 11.2017
Nurse Assistant
Johns Hopkins Health System
07.2012 - 02.2020
No Degree - Nursing
Baltimore City Community College
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