Shenell Roary
Baltimore
Summary
Results-oriented Service Coordinator with extensive experience in agency operations and a strong network of service providers. Skilled in client relationship management, problem-solving, and workflow coordination. Demonstrates effective communication and teamwork, enhancing service delivery and client satisfaction. Proven ability to coordinate multiple tasks, prioritize workloads, and improve operational efficiency, contributing to increased client retention.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Service Coordinator
Service Coordination, Inc
Owings
01.2024 - Current
- Managed scheduling of appointments and services for diverse client needs.
- Coordinated service schedules and appointments with clients.
- Coordinated communication between clients and service providers, facilitating timely support.
- Managed incoming calls and inquiries from customers to provide information on services offered.
- Implemented feedback systems to improve service delivery and client satisfaction.
- Reviewed notes to confirm completion of work orders and followed up on outstanding items to ensure resolution.
Housing Coordinator
St Vincent De Paul
Baltimore
09.2023 - 12.2024
- Coordinated housing placements for individuals experiencing homelessness in community programs.
- Managed client intake processes, expediting access to essential services and resources.
- Provided support in crisis situations to help clients find immediate housing solutions.
- Developed and nurtured relationships with local landlords and housing agencies, enhancing housing options for clients.
- Facilitated workshops on tenant rights and responsibilities, empowering clients and community members with knowledge and resources.
Case Coordinator
Humanum
Columbia
06.2023 - 09.2023
- Coordinated care plans for clients, ensuring comprehensive service delivery.
- Facilitated communication between clients and service providers, ensuring needs were clearly understood and addressed.
- Executed patient follow-up services, conducted data collection and clinical monitoring, and coordinated with primary health care providers to ensure seamless care delivery.
- Conducted assessments to identify client needs and establish appropriate resources.
- Monitored client progress and maintained detailed case notes for accuracy.
- Cultivated partnerships with community organizations to enhance support services for clients.
- Scheduled appointments and managed calendars to optimize service access.
House Manager
Chimes Inc
Baltimore
07.2017 - 06.2023
- Managed daily operations of residential facilities for individuals with disabilities.
- Developed individual care plans with support teams and families, ensuring tailored care and support.
- Oversaw medication administration and health monitoring for residents' well-being.
- Coordinated schedules and activities for residents, enhancing engagement and fostering socialization.
- Implemented improvements in daily living activities, promoting resident independence and quality of life.
- Supervised staff to ensure compliance with safety and regulatory standards.
- Trained new staff on policies, procedures, and best practices in care management.
- Facilitated communication between residents, families, and external service providers.
Education
Master of Arts - Psychology
University of Arizona Global Campus
Arizona City, AZ05-2025
Bachelor of Science - Applied Behavior Science
University of Arizona Global Campus
Arizona City, AZ06-2023
High School Diploma -
Griggs Program
Baltimore, MD06-2014
Skills
- Service coordination
- Case management
- Resource allocation
- Needs assessment
- Service planning
- Documentation management
- Client advocacy
- Ongoing client support
- Resource utilization
- Team leadership
- Family service plans
- Client communication
Languages
English
Professional
Certification
CPR
Timeline
Service Coordinator
Service Coordination, Inc
01.2024 - Current
Housing Coordinator
St Vincent De Paul
09.2023 - 12.2024
Case Coordinator
Humanum
06.2023 - 09.2023
House Manager
Chimes Inc
07.2017 - 06.2023
Master of Arts - Psychology
University of Arizona Global Campus
Bachelor of Science - Applied Behavior Science
University of Arizona Global Campus
High School Diploma -
Griggs Program