Shenese Vollin
Ft. Washington
Summary
Dedicated medical professional with a strong foundation in patient care and a proven ability to enhance operational efficiency. Experienced in delivering high-quality service and maintaining customer satisfaction through effective communication. Skilled in navigating complex environments, ensuring timely and accurate delivery of services.
Overview
20
20
years of professional experience
Work History
Mail Carrier
U.S. Postal Service
Oxon Hill
12.2014 - Current
- Deliver packages and mail to businesses and people in towns, cities, and rural areas.
- Deliver packages to businesses.
- Handled envelopes and parcels with meticulous attention to detail, ensuring accurate and timely delivery.
- Operate approved vehicles to deliver mail or walk on foot.
- Obtained signatures from recipients upon delivery to confirm receipt and enhance accountability.
- Arrange mail in delivery sequence.
- Place packages and letters in secured mailboxes.
- Retrieved outgoing mail from designated collection points for processing.
- Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail.
- Answer questions regarding postal regulations.
- Provide change-of-address cards and other postal forms when requested.
- Assisted coworkers in lifting and moving heavy packages, promoting teamwork and efficiency in the delivery process.
Medical Assistant
Privia Health
Oxon Hill
09.2011 - 10.2012
- Greeted patients upon arrival at the clinic.
- Prepared exam rooms for patient consultations and procedures.
- Assisted medical providers during clinic visits by obtaining vital signs, preparing supplies for procedures, and providing support during procedures.
- Performed routine medical tasks for direct patient care, including recording vital signs, drawing blood, delivering injections, and administering medications.
- Prepares the patient for appropriate labs, tests, and procedures.
- Managed scheduling and tracking of lab tests and X-ray appointments.
- Assisted in ordering and maintaining medical supplies while organizing lab test files.
- Provided clerical support by answering phones, filing documents, and reporting equipment issues.
- (ob/gyn)
Crew Member
Five Guys
Washington
09.2006 - 12.2010
- Crew Members perform essential duties in many different areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby and morning prep area, and provide friendly, fast and accurate service in order to ensure an excellent customer experience.
- Excels in performing essential tasks including runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier.
- Maintains friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
- Coached and motivated Crew Members, assisting in training to enhance team performance.
- Assists General Manager in recruiting, interviewing, and hiring of Crew Members.
- Supported General Manager in daily operations through scheduling, ordering, and developing team capabilities.
- Monitored compliance with Occupational Safety and Health Act, local health and safety codes, and company safety and security policies.
Supervisor 204B
U.S. Postal Service
Oxon Hill
- Run clock rings and clear up clock ring errors.
- Approved or denied overtime requests to manage staffing needs.
- Answer phone calls and solve customer problems.
- Assigned daily tasks to carriers.
- Compiled daily reports to summarize operational activities and outcomes.
- Answer customers' complaints and close out cases.
- Contacted customers to address and resolve complaints effectively.
- Call in telecom to let upper management know when all carriers are going to be cleared off the street.
- Send other carriers to help bring other carriers off the street at a decent time.
Education
Diploma -
Friendly High School
Fort Washington, MDCertificate of completetion -
UDC
Washington, DCCertified Phlebotomist -
One-Stick Phlebotomy
Lanham, MDSkills
- Mail delivery logistics
- Route optimization
- Package handling
- Inventory management
- Safety compliance
- Customer service
- Time management
- Team leadership
- Conflict resolution
- Attention to detail
- Communication skills
- Active listening
Personal Information
Willing To Relocate: Anywhere
Timeline
Mail Carrier
U.S. Postal Service
12.2014 - Current
Medical Assistant
Privia Health
09.2011 - 10.2012
Crew Member
Five Guys
09.2006 - 12.2010
Supervisor 204B
U.S. Postal Service
Diploma -
Friendly High School
Certificate of completetion -
UDC
Certified Phlebotomist -
One-Stick Phlebotomy