Shenika Sherrod
Temple Hills
Summary
Dependable and hardworking Shift Supervisor in coffee retail with extensive experience in supervising and training teams. Known for providing exceptional customer service and fostering positive interactions in both external and internal environments. A wealth of leadership skills cultivated through diverse personal and professional experiences contributes to a strong foundation for effective team management. Eager to leverage this unique blend of expertise and dedication to enhance organizational success.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
PEETS COFFEE AND TEA
10.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Cultivated professional working relationships with peers and supervisors.
Assistant Manager
Peet’s Coffee and Tea
08.2021 - 10.2025
- Prepare and handcraft specialty espresso beverages, day to day operational cash handling, weekly/ monthly inventory needs, build effective teams, develop talent
- Focus on customers’ needs while creating exceptional daily succession plans, setting weekly/monthly goals, reducing turnover, Creating Schedules
- Direct Work, Take Action, Development and Origins training of peers
- Inventory, BOH operation, facilities, sales/ comp, recaps (weekly, monthly, bi annually)
- Origins trainer/ peer coach/ recognition/ documentation
- Service recovery/ time management/employee engagement
- Launch set up/display/ new beverage training/ new food training
- Floater SM to cover for SM outside of their locations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Supervisor
Bruegger’s Bagels
10.2015 - 02.2017
- Baker & Sandwich Maker, assist in training, customer service, and product knowledge
- Maintained a clean, organized, and stocked environment assist in distribution of product when needed
- Performed all POS duties and FOH/BOH functions including opening/closing, coordinating with corporate office as necessary
Shift Supervisor
Starbucks
05.2013 - 06.2015
- Maintained daily opening/closing procedures, delegated roles for all team members, hosted ongoing barista training for current employees and new hires
- Consistent creation of inventory excellence
- Commitment to Learning while focusing on customer
- Demonstrated Adaptability while ensuring accountability
Education
Serv Safe Certificate -
Peet’s Coffee & Tea Bilingual Hospitality Training
01-2023
High School Diploma - undefined
Largo Senior High School
01.2005
Skills
- Food Safety & Handling
- Customer Focus
- Assertive Decision Making
- Effective Communicator
- Microsoft Office
- Attendance oversight
- Safety reviews
- Labor and food cost control
- Shift reporting
- Cash handling expertise
- Staff motivation
- Inventory management
- Cash handling
Timeline
Shift Supervisor
PEETS COFFEE AND TEA
10.2025 - Current
Assistant Manager
Peet’s Coffee and Tea
08.2021 - 10.2025
Shift Supervisor
Bruegger’s Bagels
10.2015 - 02.2017
Shift Supervisor
Starbucks
05.2013 - 06.2015
High School Diploma - undefined
Largo Senior High School
Serv Safe Certificate -
Peet’s Coffee & Tea Bilingual Hospitality Training