Sherelle Baker
Silver Spring
Summary
Service-oriented professional skilled in enhancing customer satisfaction and supporting team objectives. Demonstrates strong interpersonal abilities to address concerns and develop innovative solutions in fast-paced settings. Committed to driving positive outcomes and fostering a collaborative environment.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Overnight Security Guard
CWSP
Brooklyn
06.2020 - Current
- Managed overnight security team, assigning guard positions and coordinating breaks and rotations.
- Monitored premises to ensure the safety and security of staff and visitors.
- Conducted hourly walkthroughs of overnight summer camp, ensuring perimeter security and safety of children.
- Monitored premises to ensure the safety and security of staff and visitors.
- Conducted daily security patrols of assigned areas.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Observed surveillance cameras for any suspicious activity or intruders.
- Documented daily activities and incidents in comprehensive reports for management review.
Signing Service Coordinator
Jessica Baker
Monticello
05.2023 - 02.2026
- Dispatched field agents and mobile notary loan signing agents to execute time-sensitive property inspections and real estate closing requests
- Facilitated communication between clients and service providers, clarifying needs to ensure service alignment.
- Coordinated service schedules to optimize staff allocation and resource management.
- Managed client inquiries and resolved issues, improving overall customer satisfaction.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided customer service to ensure client satisfaction.
- Updated internal systems with information related to new or revised services.
- Provided support and guidance to clients in navigating service options, enhancing their experience.
Spa Receptionist
Awana Spa
Monticello
08.2023 - 01.2025
- Developed strong relationships with clients, welcomed new clients, and addressed inquiries to enhance customer experience
- Processed transactions and handled money while ensuring facility cleanliness for a welcoming environment
- Maintains a monthly inventory of supplies and or products, when applicable
- Ensured compliance by completing all required paperwork and financial reports.
- Conducted monthly inventory of supplies to ensure availability
- Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
Patient Service Representative Site Supervisor
C.RFletcher
Liberty
12.2021 - 05.2022
- Worked one-on-one with patients to obtain insurance and demographic information, facilitating smoother patient registration.
- Managed patient inquiries and provided accurate information about services.
- Collaborated with medical staff to ensure seamless communication regarding patient needs.
- Handled sensitive patient information with confidentiality and professionalism.
- Ensured staff timesheets were correctly processed and signed.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Trained new staff on office procedures and customer service standards.
- Gathering all testing samples throughout the day and using the test manifests to ensure every test is sent out correctly.
- Maintained a clean and organized reception area.
- Confirming and signing off on staff timesheets.
Education
Some College (No Degree) - Liberal Arts And Sciences
DUTCHESS COMMUNITY COLLEGE
Poughkeepsie, NY 06.2012 - 05.2013
Skills
- Security
- Emergency Response
- Crisis Management
- Incident Reporting
- Compliance adherence
- Data entry
- Microsoft Office
- Outlook
- Organizational skills
- Telephone support
- Problem resolution
- Client communication
- Health Care
Timeline
Spa Receptionist
Awana Spa
08.2023 - 01.2025
Signing Service Coordinator
Jessica Baker
05.2023 - 02.2026
Patient Service Representative Site Supervisor
C.RFletcher
12.2021 - 05.2022
Overnight Security Guard
CWSP
06.2020 - Current
Some College (No Degree) - Liberal Arts And Sciences
DUTCHESS COMMUNITY COLLEGE
06.2012 - 05.2013