Sherice Stephens
Temple Hills
Summary
Highly motivated and skilled leader with advanced supervisory abilities, team building expertise, and exceptional customer service skills. Consistently demonstrated ability to step into new roles and quickly implement positive changes that drive company success. Focuses on utilizing effective training methods, closely monitoring performance, and fostering a positive work environment to maximize employee engagement and overall performance.
Overview
10
10
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
12.2023 - 01.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Supervisor
Restaurant Depot
05.2020 - 02.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Unit Supply Specialist US Army
US Army
08.2017 - 03.2019
- Accounted for and catalogued over $1.5 million of Army-issued equipment in unit property book using database software and manual records Supervised the redistribution of nearly $10 million worth of equipment to other organizations resulting in cutting company equipment surplus by 15%.
- Disposed of $5 million worth of outdated, defective, or excess equipment and supplies in a 9-month time frame.
- Conducted high quality training for lower level personnel that resulted in efficient turn-over of senior management with minimal discrepancies.
- Requisitioned, received, and issued over 200,000 pieces of supplies and equipment resulting in efficient logistical support for the organization with superb results.
- Oversaw monthly inventories for commander's equipment.
- Supported over 200 personnel in field training exercises nine months out of the year.
- Communicated with people outside the organization, representing the organization to the public.
- Monitored and controlled resources to prevent the spending of organizations money.
- Developed constructive and cooperative working relationships with others, and maintained them over time.
- Monitored and controlled resources to prevent the spending of organizations money.
- Developed constructive and cooperative working relationships with others, and maintained them over time.
- Admissions, Six Flags America, Upper Marlboro, MD.
Clerk
Police Department
06.2015 - 08.2015
- Performed variety of clerical and administrative duties including entering public records and organization of records for quick access Gathered vital information for the preparation and verification of records Gathered fees and fines from residents for any provided public service Processed and uploaded data to law enforcement databases for backup and continued processing by other authorities Interacted with residents dispensing information about regulations and fundamental laws Managed the preservation of critical evidence and documentation working alongside personnel to ensure chain of evidence Collected organized and preserved information regarding potential suspects wanted criminals and parolees Processed court documentation managed distribution of mail and messages and handled phones Performed administrative and clerical duties.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD06.2017
Skills
- Goal-oriented
- Multitasking
- Clerical
- Supervision
- Team management
- Leadership
- Computer skills
- Flexible
- Work ethic
- Customer service
- Time management
- Fast learner
- Dependable
- Schedule development
- Operations management
- Stock control
- Shipping and receiving
Additional Information
- Awards , National defense service medal Global war on terrorism medal Army service ribbon
Timeline
Server
Applebee's Neighborhood Grill & Bar
12.2023 - 01.2025
Supervisor
Restaurant Depot
05.2020 - 02.2022
Unit Supply Specialist US Army
US Army
08.2017 - 03.2019
Clerk
Police Department
06.2015 - 08.2015
High School Diploma -
Potomac High School
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