SHERLYN ABIGAIL GONZALEZ AVILA

1. Customer Service 2. Cashier & Front Counter Duties 3. Ice Cream Preparation 4. Store Supervision (Assistant Manager Role) 5. Inventory & Stock Management 6. Store Cleanliness & Maintenance 7. Problem-Solving & Customer Issues 8. Opening & Closing Duties

• Greet customers warmly and take orders accurately
• Handle questions about flavors, toppings, and specials
• Provide friendly, fast service during busy hours
• Operate the cash register and POS system
• Issue receipts, handle refunds, and balance the register
• Scoop and serve ice cream, milkshakes, sundaes, and other menu items
• Follow portion control and presentation standards
• Keep all serving tools clean and sanitized
• Help oversee and support staff during shifts
• Assign tasks and ensure smooth workflow
• Train new employees on store procedures and customer service
• Ensure policies, health codes, and safety rules are followed
• Monitor stock levels (ice cream, cones, toppings, cups, etc.)
• Rotate products to maintain freshness
• Ensure serving stations, tables, and floors are kept clean
• Oversee dishwashing, sanitizing, and waste disposal
• Check that freezers and equipment are functioning properly
• Handle customer complaints politely and effectively
• Fix small issues (e.g., POS errors, topping spills, team workflows)
• Count cash drawers and complete shift paperwork
• Lock/unlock the store as assigned
• Ensure the store is ready for the next shift or properly shut down

• Built lasting relationships with clients through outstanding customer service interactions.
• Fostered positive dining atmosphere by offering exceptional customer service.
• Provided exceptional customer service, ensuring guest satisfaction and return visits.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.
• Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for patrons.
• Implemented checkout improvements to enhance speed and accuracy of transactions.
• Collaborated with team members to ensure a smooth workflow during peak hours.
• Monitored inventory levels and coordinated restocking efforts to maintain supply consistency.

• Provided exceptional customer service to enhance client satisfaction and loyalty.
• Assisted in inventory management, ensuring optimal stock levels and product availability.
• Collaborated with suppliers to negotiate favorable pricing agreements, ensuring competitive retail prices for customers.
• Pursued new retail and commercial account growth to enhance bank's market position.
• Analyzed customer feedback to identify trends, informing strategic decisions for service enhancement.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Managed high-performing customer service team, consistently exceeding company performance benchmarks.
• Collaborated with fellow assistants to improve overall team performance and share best practices in customer service and sales support.

• Lesson Planning
  Prepare age-appropriate lessons focused on vocabulary, phonics, speaking, and basic grammar
  Use songs, stories, games, and visuals to make learning engaging
• Teaching & Classroom Instruction
  Deliver fun, interactive lessons
  Teach basic reading, writing, listening, and speaking skills
  Encourage participation through activities and play-based learning
• Classroom Management
  Maintain a safe, positive, and structured learning environment
  Manage children’s behavior using gentle, consistent techniques
  Ensure all students feel included and supported
• Assessment & Progress Tracking
  Monitor each child’s learning progress
  Provide simple tests, activities, or observations to assess skills
  Give feedback to students in a supportive, encouraging way
• Communication with Parents
  Update parents on their child’s progress and behaviour
  Discuss areas where the child may need extra support
  Share classroom activities, homework, or upcoming events
• Material Preparation
  Create worksheets, flashcards, and visual aids
  Organize storybooks, games, and classroom resources
• Safety & Well-being
  Ensure children are safe at all times
  Follow school policies for health, hygiene, and emergencies
  Handle minor problems or conflicts calmly and appropriately
• Professionalism & Teamwork
  Work with other teachers and staff
  Attend training or meetings
  Maintain a positive, patient attitude