Shermell Ward
Baltimore,MD
Summary
Seeking to leverage professional expertise to contribute to the City of Baltimore. Resourceful Project Manager with ten plus years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager (Certified Notary Agent)
Real Estate Signing Agent
01.2016 - Current
- A proven track record of developing business plans and building relationships with clients to grow the customer base. Managed approximately 80-100 incoming calls, emails and faxes per day from customers.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Prevent fraud by witnessing the signing of documents face to face and verifying their authenticity of clients in hospitals, homes, office, and hospice environments.
- Serve law offices, the public, and private organizations in non-contentious matters usually concerned with real estate, deeds, powers-of-attorney, and foreign and international business
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Human Resource Specialist
Minact Inc./JobCorps
01.2020 - 07.2020
- Facilitated smooth onboarding processes for new hires, leading to faster integration into workplace culture.
- Handled sensitive and tense situations with calm, tact and diplomacy. Prepared or updating employment records related to onboard hiring, promoting, and terminating.
- Explaining human resources policies, procedures, laws, and standards to new and existing employees.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted performance reviews and provided feedback to managers on employee performance.
Store Manager- Customer Care Service
Royal Farms
01.2019 - 01.2020
- Lead daily operations of the store including ordering merchandise, and food.
- Approved regular payroll submissions for fifteen employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring employees were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Admissions Counselor- Customer Care Service
University Maryland University College
01.2017 - 01.2018
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Interviewed and assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Work collaboratively with Financial Aid, and other departments to assist students with their financing and advising needs.
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
Dispatcher Clerk
ATR & Adecco Temp Agency Call Centers
03.2013 - 03.2015
- Coordinated logistics, ensuring seamless operations between departments and transportation providers.
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly. Managed approximately 60 incoming calls, emails and faxes per day from customers.
- Developed contingency plans for unexpected disruptions in service delivery or personnel availability.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Assisted in budget planning efforts, analyzing expenditures related to staffing needs, equipment purchases, and other resources required for effective dispatching operations.
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
Education
Masters in Management -
University of Phoenix
Dallas, Texas01.2011
Bachelor of Science - Business Management & Marketing
University of Phoenix
Dallas, Texas01.2009
Skills
- Leadership Customer Service
- Interviewing
- Negotiation
- Team-Oriented
- Customer Service
- Ability to maintain confidential case files and records
- Management
- Ability to write detailed reports
- Marketing
- Project Management
- Public Speaking
- Presentation Skills
- Knowledge of Financial Markets
- MS Office Skills
- Critical Thinking
- Problem Solving
- Oral Communication
- Written Communication
- Ability to handle sensitive and tense situations with calm, tact and diplomacy
- Interpersonal Communication
- Ability to write detailed reports
- Independent Work
- Collaborative Work
- Customer-Focused
- Priority Management
- Customer Expectation Management
- Typing
- Attention to Detail
- Computer Literacy
- Data Entry
- Time Management
- Multitasking
- Project planning and development
- Priority Management
- Customer Expectation Management
- Typing
- Attention to Detail
- Computer Literacy
- Data Entry
- Time Management
- Ability to maintain confidential case files and records
- Organization
- Multitasking
- Project planning and development
- Priority Management
- Customer Expectation Management
- Typing
- Attention to Detail
- Computer Literacy
- Data Entry
- Time Management
- Sales Impact
- Organization
- Multitasking
- Project planning and development
- Priority Management
- Customer Expectation Management
- Typing
- Attention to Detail
- Computer Literacy
- Data Entry
- Time Management
- Multitasking
- Project planning and development
Certification
- Notary Public License -Maryland Secretary of State or equivalent authority.
Timeline
Human Resource Specialist
Minact Inc./JobCorps
01.2020 - 07.2020
Store Manager- Customer Care Service
Royal Farms
01.2019 - 01.2020
Admissions Counselor- Customer Care Service
University Maryland University College
01.2017 - 01.2018
Project Manager (Certified Notary Agent)
Real Estate Signing Agent
01.2016 - Current
Dispatcher Clerk
ATR & Adecco Temp Agency Call Centers
03.2013 - 03.2015
- Notary Public License -Maryland Secretary of State or equivalent authority.
Masters in Management -
University of Phoenix
Bachelor of Science - Business Management & Marketing
University of Phoenix
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