Sherri Moore
Brandywine
Summary
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
14
14
years of professional experience
Work History
Office Administrative Assistant
Caliber Collision Center
12.2021 - 12.2024
- Managed scheduling of appointments and meetings, ensuring optimal use of time and resources.
- Coordinated office supplies inventory, maintaining adequate stock levels for daily operations.
- Facilitated communication between departments, improving workflow and information sharing.
- Processed incoming and outgoing mail, ensuring timely delivery of important documents.
- Supported team members with administrative tasks, enhancing overall productivity of the office.
- Maintained office equipment, coordinating repairs and servicing for minimal downtime.
- Hired as CSR then promoted to Office Manager within 2 months of employment.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Retail Merchandiser
RMSI Retail Merchandising
08.2017 - 01.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Medical Office Assistant
Felton Anderson, MD
10.2010 - 09.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Education
No Degree - Certified Nursing Assistant
Quality First CNA Training
Hyattsville, MD10-2010
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06-2004
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Billing and invoicing
- Customer engagement
- Team support
- Payroll and accounts payable and receivable
- Customer service
Timeline
Office Administrative Assistant
Caliber Collision Center
12.2021 - 12.2024
Retail Merchandiser
RMSI Retail Merchandising
08.2017 - 01.2018
Medical Office Assistant
Felton Anderson, MD
10.2010 - 09.2015
No Degree - Certified Nursing Assistant
Quality First CNA Training
High School Diploma -
Oxon Hill High School