Sherrie McCoy
Glen Burnie
Summary
Adept in HIPAA compliance and showcasing exceptional time management, I excelled at Maryland Live Casino by developing a customer service training program and conducting regular audits, ensuring accuracy and efficiency. My strong communication and attention to detail have consistently enhanced operational success and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Childcare Provider
Home Childcare
Glen Burnie
04.2024 - 06.2025
- Supervised daily activities for children, ensuring safety and engagement in a home setting.
- Prepared nutritious meals and snacks tailored to dietary needs and restrictions.
- Developed educational activities that promoted age-appropriate learning experiences.
- Maintained a clean environment by sanitizing toys and tables regularly.
- Communicated progress effectively with parents to foster collaboration and support.
- Assisted children of various ages with feeding, dressing, and daily routines.
- Created safe spaces for play and exploration, enhancing overall child development.
- Implemented routines that encouraged positive behavior and social skills.
Medical Courier Dispatcher
Night And Day Logistics
Glen burnie
05.2021 - 10.2023
- Assisted in loading and unloading cargo from trucks.
- Familiarized self with Department of Transportation regulations for safe transportation of hazardous materials.
- Received incoming packages, verified contents against packing slips and updated tracking information in system.
- Ensured compliance with applicable state laws regarding the transport of medical samples and hazardous materials.
- Maintained cleanliness of vehicle interior and exterior according to company standards.
- Prepared reports on daily activities, including any incidents or delays encountered during route delivery process.
- Demonstrated strong customer service skills when interacting with clients in person or via phone.
- Utilized GPS navigation systems to accurately navigate routes and locate delivery addresses.
- Regularly checked temperature logs on insulated containers to ensure integrity of specimen temperatures were maintained during transport.
- Safely handled confidential documents throughout entire delivery process.
- Developed effective routes to ensure timely arrival at all destinations.
- Responded promptly to customer inquiries concerning status of shipments or other issues.
- Verified accuracy of paperwork associated with each delivery such as manifests, bills of lading.
- Maintained accurate records of deliveries and pickups.
- Met tight deadlines without compromising quality or accuracy when delivering items.
- Used telephone to deliver verbal messages.
Casino Cage Supervisor
Maryland Live Casino
Hanover
04.2021 - 10.2021
- Collaborated with other departments such as Surveillance, Security, Slot Operations, and Table Games to resolve issues quickly and efficiently.
- Performed regular audits of cash drawers to verify accuracy of funds on hand.
- Maintained accurate financial records, including detailed documentation of all transactions.
- Developed a customer service training program for new employees to ensure compliance with company policies and procedures.
- Scheduled and supervised cage personnel to ensure adequate coverage during peak hours.
- Ensured that all gaming regulations were followed at all times by cage personnel.
- Trained staff on proper cash handling techniques to reduce errors and increase accuracy.
- Monitored and resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Enforced safety rules and report and removed safety hazards as well as guests who were underage, intoxicated, disruptive, and cheating.
Main Banker
Maryland Live Casino
Hanover
08.2019 - 04.2021
- Exhibited strong communication skills with back of house when assisting employees with their banking needs.
- Provided support to other banks by transferring funds or ordering currency as needed.
- Established positive relationships with customers through courteous interactions and attentive listening.
- Conducted regular audits of the teller line to ensure accurate balancing of accounts each day.
- Initiated corrective action when errors were made by self or others in order to maintain accuracy.
- Recognized potential fraud situations promptly and reported them according to established guidelines.
- Managed inventory levels of coin, currency, checks, deposit slips, envelopes and other supplies.
- Calculated teller cash drawers to identify overages and shortages.
- Assisted tellers with out-of-balance reconciliations by making proper corrections.
- Deposited or cashed checks by verifying amounts and checking accuracy of deposit slips.
- Carried out special services for customers by helping with ATM machine operations.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
Cashiers Office
Mercy Medical center
Baltimore
01.2015 - 08.2019
- Accurately processed payments, petty cash, change orders.
- Maintained cleanliness of the office.
- Performed opening and closing procedures, such as counting cash, ordering money, and sending out deposits.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Accurately processed customer payments using cash, credit cards, and checks.
- Utilized problem solving skills to effectively handle difficult situations.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
Payment Poster
Mercy Medical center
Baltimore
06.2011 - 01.2015
- Performed daily reconciliation of cash receipts, credit card payments, and other payment types.
- Maintained up-to-date knowledge of applicable laws related to healthcare billing practices.
- Processed electronic payment files and reconciled against bank statements.
- Reviewed and processed incoming payments for accuracy and completeness.
- Communicated with patients via phone or mail regarding account balances and billing inquiries.
- Reviewed and processed adjustments to accounts within established limits.
- Verified accuracy of billing data and revised any errors.
Billing Support Representative
Mercy Medical center
Baltimore
08.2010 - 07.2011
- Batched up payments with EOB's for different lockboxes.
- Scanned in payments so that the posters can post in a timely manner.
- Sorted Mail and delivered to the correct representative.
- Managed Law Office Request pulling requested bills and sending off through MRO.
Education
High School Diploma -
Dundalk High School
Dundalk, MD05-2006
Skills
- Physical stamina
- Child development
- Behavior management
- Time management
- Attention to detail
- HIPAA compliance
- Communication skills
References
References available upon request.
Timeline
Childcare Provider
Home Childcare
04.2024 - 06.2025
Medical Courier Dispatcher
Night And Day Logistics
05.2021 - 10.2023
Casino Cage Supervisor
Maryland Live Casino
04.2021 - 10.2021
Main Banker
Maryland Live Casino
08.2019 - 04.2021
Cashiers Office
Mercy Medical center
01.2015 - 08.2019
Payment Poster
Mercy Medical center
06.2011 - 01.2015
Billing Support Representative
Mercy Medical center
08.2010 - 07.2011
High School Diploma -
Dundalk High School
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