Sherrod Sewell
Upper Marlboro
Summary
To contribute acquired customer service and administrative knowledge where my experience and dedication to excellence will be fully applied.
Developed skills in customer interaction and transaction management in fast-paced retail environment. Demonstrated ability to handle cash, manage inventory, and resolve customer inquiries efficiently. Seeking to transition into new field where strong communication skills and attention to detail are valued.
Overview
3
3
years of professional experience
Work History
Customer Sales/Cashier
Home Depot
02.2025 - Current
- Demonstrates an elevated level of customer service. Assisted customers and fellow employees with order inquiries, advertised promotion questions and process orders in a timely fashion.
- Effective communication with store staff and customers. Assist other associates within the department when needed. Download customer Internet orders; helped shop and retrieved items to process orders correctly.
- Ensure full understanding of all store communications including product information, advertising, promotions, and other marketing initiatives.
- Perform inventory duties on trucks scheduled inbound and/or outbound the store. Unloaded and loaded company products and ensured inventory accuracy. Process incoming store deliveries from vendors and verified company compliance and/or outbound shipment to our stores.
- Assures to follow all store policy and procedures while completing orders. Bags, Stage, and load grocery orders. Complete all required paperwork for processing orders.
- Follows all safety regulations to assist keeping the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log. Ensure that chemicals are handled as required according to directions.
Crew Member
Raising Canes
08.2024 - 02.2025
- Provides exceptional customer service to customers while taking orders. Operated on P.O.S. system to perform cashier duties while processing orders. Assured all monetary transactions were correct. Prepares business for opening and closing of the day.
- Manages company products to ensure restock, verify inventory, and assist with unloaded in-coming inventory.
- Cooked and prepared food and drink orders in a timely fashion. Utilize company ingredients and exact recipes to cook food products and prepare teas with the same taste. Maintained food safety and sanitation standards in accordance with company rules and regulations.
- Trained new incoming employees on specific job duties when requested by the manager.
Office of Human Resources Management
Summer Youth Employment Program (SYEP)
06.2023 - 08.2023
- Consistently exemplifies professional, friendly, and engaging customer assistance. Process all guest concerns and questions quickly and professionally. Assist Executive Leadership with office projects. Maintained office, scheduling, communications, projects, presentations, expense reports, some purchasing/receiving, printing, and overall office tasks assigned.
- Independently and effectively manages all memoranda and correspondence for the office, both electronically and incoming mail. Reviews of all incoming correspondence for timely requests and our deadlines in accordance with office policy. Assured response is answered and in a timely fashion. I attended weekly staff meetings, took notes, and documented team finalized project decision scheduling and deadline dates assuring that I followed up with staff accordingly regarding project deadlines.
- Provides research assistance for budget reports and related issues such as funding availability, effects of budgetary changes and programs within office and research trends in the cost of accomplishing specific work objectives for the office. Attend weekly office staff meetings to stay engaged with the department and communicate any new office requests to the team. Use software to update required budget reports, plans, schedules. Follows all office policies, procedures, and service standard requirements.
- Prepared travel arrangements for office staff attending training and conferences. Provided itineraries and hotel and room reservations for upcoming travel. Followed all office policies and procedures for per diem requirements.
Education
High School Diploma -
Bowie High School
01.2023
Business Marketing
Pennsylvania State University
University Park, PA05-2027
Skills
- Exceptional customer service
Timeline
Customer Sales/Cashier
Home Depot
02.2025 - Current
Crew Member
Raising Canes
08.2024 - 02.2025
Office of Human Resources Management
Summer Youth Employment Program (SYEP)
06.2023 - 08.2023
High School Diploma -
Bowie High School
Business Marketing
Pennsylvania State University