Sheryl Kathy Rozario

• Company Overview: The World Bank - 3301 Pensey Drive, Landover, MD, 20785
• Process accounts and incoming payments in compliance with financial policies and procedures.
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable data.
• Prepare bills, invoices, and bank deposits.
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies and resolve clients’ billing issues.
• Facilitate payment of invoices due by sending bill reminders and contacting clients.
• Generate financial statements and reports detailing accounts receivable status.
• Monitored and analyzed financial, statistical, and operational data trends.
• Created and maintained precise, and accurate reports.
• Collaborate with the accounting staff to ensure accurate financial reporting.
• Researched and analyzed invoice and payment status.
• Prepared charts, graphs, and pivot tables for financial analysis.
• Worked with upper-level management to send checks to the appropriate department.
• Created weekly payment files, credit union statements, chargeback files, and vendor reconciliation reports for financial analysis.
• The World Bank - 3301 Pensey Drive, Landover, MD, 20785

Provided efficient customer service by exhibiting care and patience in interactions.

Greeted all customers warmly across different store departments.

Accurately operated cash register, managing diverse payment methods and discounts.

Ensured neat organization of merchandise in carts while assisting courtesy staff when required.

Addressed customer questions promptly, following up with appropriate staff as necessary.

Understood and adhered to regulations on tobacco, liquor sales, WIC, and food stamps.

Stocked items effectively, maintained store presentation, and kept the register area clean.

Reviewed weekly advertisements for pricing updates and promotional items.

• Company Overview: 7125 Democracy Boulevard, Bethesda, Maryland, 20817, USA
• Provided outstanding selling and service to Bloomingdale’s clients through a Digital Customer Service experience including telephone and e-mail.
• Provided an exceptional customer experience by ensuring the client is always the priority.
• Developed expert product knowledge, understood features and benefits, and shared with clients.
• Navigated between multiple systems, applications, and resources to service the client and provide resolution.
• As a specialist, was empowered to make independent decisions to assist clients.
• Developed repeat business through knowledge of products and services to build sales and loyalty and utilized all tools and decision-making to fully resolve complex issues.
• Assisted with Macys.com overflow calls as needed.
• 7125 Democracy Boulevard, Bethesda, Maryland, 20817, USA