Shianne Gill
Leonardtown
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Ledo's Pizza
10.2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Coordinated staff schedules to optimize labor costs while maintaining service quality during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Server
Fitzie's Marina & Pub
05.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new servers on menu offerings and service protocols.
- Managed multiple tables while maintaining high standards of service.
- Handled customer complaints efficiently, enhancing guest satisfaction.
- Implemented upselling techniques, increasing overall tips and revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Certified Nursing Assistant
MedStar St. Mary's Hospital
08.2020 - Current
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient observations accurately in electronic health records.
- Communicated effectively with patients to address concerns and provide reassurance.
- Collaborated with healthcare professionals to enhance patient care strategies.
- Participated in training sessions to improve knowledge of best practices in patient support.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Supported nursing team by preparing equipment and materials for procedures.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Direct Support Professional
The Center For Life Enrichment
09.2021 - 02.2022
- Supported individuals with daily living activities to enhance independence and quality of life.
- Developed and implemented personalized care plans in collaboration with interdisciplinary teams.
- Monitored client progress, adjusting strategies to meet evolving needs and goals.
- Trained and mentored new staff on best practices for client support and safety protocols.
- Facilitated engaging recreational activities promoting social interaction and skill development.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Bachelor of Science - Nursing
Chamberlain University
04-2027
CNA - Nursing
Dr. James A Forrest Career And Technology School
Leonardtown, MD05-2020
High School Diploma -
Leonardtown High School
Leonardtown, MD05-2020
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Collecting vital signs
- Compassionate
- Basic life support
- Vital signs monitoring
- Recording vital signs
- Electronic charting
- Medical terminology
- Documenting behaviors
- Healthcare ethics
- Supporting personal needs
- Maintaining privacy
Certification
- CNA - Certified Nurse Assistant
- CPR - First aide and CPR certified
Timeline
Shift Manager
Ledo's Pizza
10.2024 - Current
Server
Fitzie's Marina & Pub
05.2022 - Current
Direct Support Professional
The Center For Life Enrichment
09.2021 - 02.2022
Certified Nursing Assistant
MedStar St. Mary's Hospital
08.2020 - Current
Bachelor of Science - Nursing
Chamberlain University
CNA - Nursing
Dr. James A Forrest Career And Technology School
High School Diploma -
Leonardtown High School
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