Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shillae Terry

Baltimore,MD

Summary

Accomplished professional with a proven track record at The Johns Hopkins Hospital, excelling in security and safety protocols. Demonstrates strong problem-solving and teamwork skills, enhancing operational efficiency. Adept at training personnel and improving safety measures, ensuring a secure environment. Recognized for effective communication and customer service, fostering positive interactions and achieving a 95% satisfaction rate.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

One on One

Delta-T Group
08.2023 - Current
  • The One to One Aide works with an instructional team consisting of a special education/general education teacher and other support staff assigned to the classroom or students.
  • The One to One Aide will work to support the program, ensuring consistency for an identified child or children throughout the day. This individual provides instructional and/or behavioral support for a child/children with an Individualized Educational Plan (IEP) or a transitional plan using research-based strategies under the day to day supervision of the special education or general education teacher. The One to One Aide will also assist the teacher with preparation and reinforcing of classroom instruction. The One to One Aide may also deliver evidence-based programs designed for support staff under the direction of a teacher. The role of a One to One Aide is a flexible position and the role may vary as the needs of the student population change
  • Working with over 100 kids a day
  • .

Security Officer

The Johns Hopkins Hospital
06.2023 - 02.2024
  • Monitored hospital premises to ensure safety and security for patients, staff, and visitors.
  • Responded promptly to emergency situations, providing assistance and coordinating with local law enforcement.
  • Conducted regular patrols of facility grounds to deter unauthorized access and ensure compliance with safety protocols.
  • Assisted in training new security personnel on procedures, protocols, and use of surveillance equipment.
  • Collaborated with healthcare teams to address security concerns and enhance overall safety measures within the hospital.
  • Completed incident reports accurately, documenting details for investigations and future reference by management.
  • Managed approximately 30 incoming calls, emails and faxes per day from patients, staff, and visitors.

Cashier

Safeway
12.2021 - 03.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and ensured satisfaction during checkout.
  • Maintained cleanliness and organization of checkout areas to enhance shopping experience.
  • Collaborated with team members to optimize workflow during peak hours.
  • Trained new cashiers on register operations and customer service protocols.
  • Implemented cash handling procedures to ensure accuracy in daily transactions.
  • Resolved customer complaints promptly, fostering a positive store environment.
  • Working with over 300 customers a day

Education

High School Diploma -

Francis M Wood High School
Baltimore, MD
06.2023

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Problem resolution
  • Verbal communication

Certification

  • Licensed CPI - [6 years]
  • Licensed [CPR - [4 years]

Timeline

One on One

Delta-T Group
08.2023 - Current

Security Officer

The Johns Hopkins Hospital
06.2023 - 02.2024

Cashier

Safeway
12.2021 - 03.2022

High School Diploma -

Francis M Wood High School

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Shillae Terry